Security Officer - Full Time - Days

Partner's Healthcare; Boston (MA); On-site; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a Security Officer for Brigham and Women’s Faulkner Hospital, Inc. to provide a safe environment for patients, visitors and staff.

This role involves patrolling, reporting hazards, and responding to incidents with professional customer service and discretion. Qualifications include a Bachelor’s degree in Criminal Justice preferred, 3–5 years in hospital security or related fields, and a State Class D Driver’s license.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to de-escalate anxious or stressed individuals and manage aggression.
• Works well independently and in teams, with multitasking capability.
• Strong problem-solving, analytical thinking, good judgment and prioritization.
• Customer service: empathetic, proactive, adaptable and respectful.
• Demonstrates diplomacy, active listening and clear written communication.
• Understanding of community policing, risk analysis and crime prevention concepts.
• Proficiency in documenting incidents with accuracy; basic database software skills.

Responsibilities

• Patrol assigned areas with emphasis on high-risk locations to prevent incidents.
• Identify unsafe conditions and unsecured areas to protect people and property.
• Maintain confidentiality at all times and document all incidents carefully.
• Investigate thefts and other incidents; deter and detain as appropriate; coordinate with law enforcement when needed.
• Prepare reports, log incidents, and keep supervisors informed.
• Ensure safekeeping of valuables and evidence; manage chain of custody where required.
• Operate dispatch systems; coordinate response and document actions taken.
• Assist victims of workplace or domestic incidents and respond to medical emergencies as needed.
• Support departmental committees and work as part of cross-functional teams.

Education

Bachelor's Degree Criminal Justice preferred

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 Hours / Friday - Tuesday

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License]

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 1153 Centre StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $22.22 - $31.71/HourlyGrade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.