Security Officer - Full Time

Pyramid Global Hospitality; Lake Arrowhead (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Security Officer for Lake Arrowhead Resort and Spa, a premier property nestled in the San Bernardino Mountains. You will safeguard guests and colleagues, respond to emergencies, and uphold service standards with professionalism.

The role requires a high school diploma, security experience, and First Aid/CPR certification, with a flexible schedule including nights and weekends. Join a team dedicated to safety and guest satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Hospitality experience preferred.
• At least 1 year customer service experience preferred.
• 2 years security or police experience, preferably with hotel exposure.
• 2 years of college in safety, security or hospitality related discipline.
• Flexible schedule including nights, weekends and holidays.
• First Aid/CPR certification; instructor rating preferred.
• Strong written and oral communication skills.

Responsibilities

• Carry out property safety policies and procedures to maintain high service standards.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce opportunities for crime through preventive patrols and high visibility.
• Preserve peace on the premises for guests and employees.
• Aid individuals in danger or needing medical attention.
• Respond to emergencies as prescribed in property procedures.
• Protect guest and employee information in reports and operations.
• Complete all Daily Activity and Incident Reports.
• Assist in other job classifications as directed by supervision.

Skills

Customer service

Communication skills

First Aid/CPR certification

Education

High school diploma or equivalent

2 years college in safety/security or hospitality related discipline

2 years Security or Police experience (military or civilian)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

What You Will Have An Opportunity To Do

We are looking for a highly engaging, safety and customer focused individual to join our team as Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property.

Your Role

• Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule.
• Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees.
• Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
• Respond to emergencies as prescribed in Emergencies Service Procedures of the property.
• Assure the security of guest and employee information both in written reports and in general business operations.
• Complete all Daily Activity and Incident Reports.
• Aid in other job classification as determined necessary by immediate superior.

What are we looking for?

• Someone with a High school diploma or equivalent.
• Someone with prior hospitality experience preferred
• Someone with at least one year customer service experience preferred
• Someone with 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environment
• Someone with 2 years of college in a safety, security or hospitality related discipline
• Someone with able to work a flexible schedule to include nights, weekends and holidays
• Someone with First Aid/CPR certification, prefer instructor rating
• Someone with high quality written and oral communication skills

Compensation

$18.00

$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.