Security Officer-FT-Trinity Health Ann Arbor

IHA; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

SJMHS-West Market is seeking a dedicated Security Police Officer to maintain a safe environment for patients, staff, and visitors. Under supervision of the Chief of Security Police, you will conduct patrols, enforce policies, and respond to incidents across the West Market campuses.

The role requires judgment within legal parameters, strict adherence to policy, report writing, and collaboration with hospital leadership.

Qualifications

• High School diploma or equivalent; associate degree preferred.
• Minimum 1 year of experience in campus security/police, military, or law enforcement preferred.
• Successfully complete and pass a psychological evaluation.
• Current MCOLES license preferred or ability to pass MCOLES PA330 Academy Training within six months of hire date.
• Maintain qualifications required by MCOLES and the State of Michigan.
• Maintain a valid, unrestricted Michigan driver's license.
• Demonstrates Taser operation and annual proficiency; adhere to use-of-force policies.

Responsibilities

• Represents the Health System by assisting patients, staff and visitors.
• Patrols and monitors grounds, parking, structures to ensure policy compliance; respond and report violations.
• Responds to emergencies, alarms, medical or safety incidents accordingly.
• Exercise judgment within legal parameters to detain, search, or arrest and apply force as needed.
• Completes daily activity and incident reports for managers.
• Maintains security equipment and reports hazards; conduct maintenance checks as assigned.
• Responds to complaints, lock/unlock doors, vehicle assistance, and customer service issues.
• Issues citations for violations and reports off-duty police contact when required.

Skills

Leadership by example

Communication

Report writing

Conflict resolution

Teamwork

Observation/Reporting

Education

High School diploma

Associate degree preferred

Tools

Taser proficiency

Electronic Control Device

MCOLES license

Job description

JOB SUMMARY

The Security Police Officer’s primary responsibility is to ensure the safe and secure environment for all patients, staff, and visitors to the SJMHS-West Market.

Employment Type

Full time

Shift

Rotating Shift

Description

The Security Police Officer’s primary responsibility is to ensure the safe and secure environment for all patients, staff, and visitors to the SJMHS-West Market. Under supervision of the Chief of Security Police, will provide services to include security patrols, preservation of peace, assurance of safety, customer service, report writing, detection and prevention of criminal activity, and effect arrests within the parameters of security police policy, procedures, directives, as well as state and federal law.

Essential Functions And Responsibilities

• Represents the Health System by providing assistance and guidance to all patients, staff and visitors to the SJMHS West Market Campuses.
• Patrols and monitors the internal and external activities of the grounds, parking lots, structures, and buildings to ensure compliance with health center policies, state law, and federal laws, responding to and reporting any and all violations to a command officer. Responds to any and all reports of criminal activity and effect arrests as appropriate within the parameters of security police policy/procedures, state and federal law, and Michigan Commission of Law Enforcement Standards (MCOLES); utilizing the necessary force to effect arrest, using handcuffs, and other restraints in accordance with department procedures, policies and regulations.
• Responds to a variety of potential and/or real emergencies, fire and building alarms, ordinary events (patient standby/restraint), person(s) with weapons, medical emergencies, and/or any other public safety related incident.
• Exercise reasonable independent judgment within legal parameters of law to determine when there is reasonable suspicion to detain and/or search, when probable cause exists to arrest, and the appropriate application of force used to preserve life and property.
• Completes a daily activity report documenting non-routine activities for referral to the appropriate manager.
• Completes a written report involving a complaint and/or investigation of criminal activity, violation of security policy and procedure, suspicious activity, and/or any incident involving the use of force. The Security Police Officer shall utilize the appropriate documenting procedures and complete the report in its entirety.
• Completes as assigned all defibrillator and vehicle maintenance checks.
• Maintains all security police equipment in working condition. Proactively recognizes and reports to command officer any safety risks and/or hazards and when possible takes immediate action to reduce or remove the risk and/or hazard.
• Responds to complaints generated by patients, staff, and visitors including reports of lost property, suspicious activity, improper access and suspicious packages.
• Responds to general assist calls generated by patients, staff, and visitors, including locking/unlocking doors, vehicle lockouts and jumpstarts, wheelchair assists, and or any customer service-related issues.
• Reports to Grounds any parking lot gates not functioning properly. Issues citations for improper parking, handicap, and fire lane violations.
• Self-reports to a command officer any off-duty police contact, arrests, and court orders such as Injunctions, Personal Protection Orders, and legal proceedings that would prevent the Security Police Officer from owning, possessing, or carrying a firearm i.e., Domestic Violence Order, or conditional bond release. Failure to report this information will result in immediate termination.
• Maintains a working knowledge of applicable Federal, State, local laws and regulations applicable to their role, Trinity Health Standards of Conduct, the Organizational Integrity Program, Security Police policy and procedure, and any related policies and procedures pertaining to the adherence of behavior that reflects honest, ethical, and professional behavior.

Required Education, Experience And Certification/Licensure

• High School diploma or equivalent, associate degree preferred.
• Minimum 1 year of experience in campus security/police, military, or law enforcement preferred.
• Successfully complete and pass a psychological evaluation.
• Current MCOLES license preferred or ability to pass MCOLES PA330 Academy Training within six months of hire date or the first available academy.
• Maintain the qualifications required by MCOLES and the State of Michigan.
• Maintain a valid, unrestricted Michigan driver's license.
• Demonstrates the ability to operate an Electronic Control Device (aka Taser); manipulate cartridges, aim/fire projectile probes from a variety of positions in situations that justify the use of force while maintaining emotional control under extremely stressful situations. Conduct Taser aftercare procedures as required by policy and procedure.
• Maintains Taser Certification and demonstrates Taser proficiency annually through a certified Taser qualification test and a review of use of force policy.

Required Skills And Abilities

• Provides leadership by example.
• Demonstrates the ability to communicate in verbal and written form. Ability to transpose observations into a detailed, chronological, factual report.
• Demonstrates excellent communication, interpersonal and problem-solving skills necessary to appropriately interact with patients, hospital staff, visitors and security personnel.
• Be free from any physical defects, chronic diseases, organic diseases, organic or functional conditions, or mental and emotional instabilities which may tend to impair the efficient performance of duties with or without a reasonable accommodation or which might endanger the lives of others or the individual employees.
• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner with the goal of diffusing tensions, anger, and other negative emotions. Helps to identify problems, offer solutions, and participates in conflict resolution practices.
• Creates and maintains an atmosphere of open communication and trust between co-workers and other departments of SJMHS. Ensures teamwork and cooperation within the Security Police Department.
• Responds appropriately to various levels of stressful and combative situations and maintain emotional intelligence.
• Demonstrates sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
• Demonstrates sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
• Reads and writes the English language.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.