Security Officer- First Shift

Indianapolis Zoo; Indianapolis (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Indianapolis Zoo is seeking a dedicated Security Officer to join our team. The role involves monitoring surveillance, access control, and radio communications while maintaining guest and staff safety across the grounds and facilities.

Ideal candidates will have strong interpersonal skills, a professional demeanor, and a willingness to obtain First Responder certification; weekend, evening, and holiday availability is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Valid Indiana Driver's License and insurability.

Responsibilities

• Monitor surveillance, access, and radio communications; log reports accurately.
• Assist guests, staff, and volunteers; respond to safety concerns.
• Make decisions in medical assistance for staff, guests, and volunteers.
• Demonstrate knowledge of security and emergency procedures; pursue First Responder certification.

Skills

Interpersonal skills

Excellent people skills

Customer service experience

Leadership

Professional attitude

Education

High school diploma or GED

Job description

Do you have a knack for maintaining your composure in stressful situations and assisting those in need? From routine perimeter and building checks to responding promptly to emergency situations, our Security Officers find themselves always on the move! We are currently on the hunt for dependable individuals to add to our Security team.

The Indianapolis Zoo's Security team works diligently to provide a safe and secure environment for our guests, volunteers, employees, animals, and plants. On a year-round 24/7 basis, full-time Security Officers conduct internal and external checks, investigate unusual situations, assist guests in times of need, and ensure Zoo procedures are followed. This position requires excellent people skills, as our Security Officers interact with Zoo employees, guests, and volunteers daily.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Past work experience in security or extensive customer service experience is strongly desired. Open availability along with working weekends, evenings, and holidays are a requirement.

What You'll Do

• Monitor surveillance equipment, weather computer, zoo access, and radio traffic. Answer telephone calls and pages. Maintain control of radios, keys, packages, and vehicles.
• Monitors Zoo and Gardens grounds, parking lots, service roads and buildings. Respond to staff and guest concerns and report safety concerns on a timely basis.
• Make appropriate decisions in the medical assistance of staff, guests, and volunteers.
• Ensure all reports and logs are detailed, accurate, and completed.
• Demonstrate knowledge of all Security and Emergency preparedness procedures. Must become certified as a First Responder and qualify for the emergency animal escape weapons team.
• Exhibit dependability, initiative, positive attitude, verbal and written communication skills, interpersonal skills, leadership, and teamwork.
• Recognize problems as they occur and contribute to their resolution. Make good decisions using sound judgment

What We're Looking For

• Must be at least 18 years of age.
• High school diploma or GED required
• Have a valid Indiana Driver's License and insurable by Indianapolis Zoo's insurance.
• Professional attitude and interpersonal skills.
• Interact and communicate with co-workers, volunteers, and guests in a professional and courteous manner.

Additional Information

• This is a full-time, 40 hours per week, first-shift position that requires flexibility to work varying shifts and schedules as needed.
• Frequent exposure to outdoor environmental conditions, which include inclement weather, cold and hot temperatures, and humidity.

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.