Security Officer & EMT (FT)

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 22,000 - 31,000; Full time

Job summary

Hollywood Casino at The Meadows is hiring security personnel to ensure guest safety and a secure environment across the casino and hotel properties. The role includes patrols, incident reporting, and supporting campus safety initiatives.

Candidates should have a high school diploma (or equivalent), CPR/Bloodborne Pathogen training, and strong customer service and communication skills. English fluency, Microsoft Office proficiency, and a valid driver's license are required.

Qualifications

• High School Diploma or equivalent; or 6 months of related experience and/or training; or equivalent combination of education and experience.
• CPR Certificate and Bloodborne Pathogen training required.
• Must be fluent and literate in English.
• Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
• Must possess excellent customer service and interpersonal skills.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Ability to remain calm in emergency or stressful situations.

Responsibilities

• Provides security patrol by foot and vehicle of the casino, hotel, and surrounding areas to address any suspicious activity.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops.
• Responds to disturbances and alarms to ensure a safe, secure environment for guests and team members.
• Operates Security Dispatch, including dispatching officers and maintaining logs.
• Attends all departmental, company, and safety/first aid training classes as scheduled.
• Performs Fire Safety Officer duties, monitoring surveillance equipment and alarms.
• Performs other related and compatible duties as assigned.
• Maintains confidentiality in all company matters.

Skills

Customer service

Communication

Confidentiality

Microsoft Office

Conflict management

Team collaboration

Calm under pressure

English fluency

Driver's license

Education

High School Diploma or equivalent; or 6 months of related training/experience

Tools

Microsoft Office

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adheres to all departmental and company policies and procedures regarding guest service standards.


• Assists sick or injured patrons and team members; performs CPR as necessary.


• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.


• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).


• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.


• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.


• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.


• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.


• Attends all departmental, company, and safety/first aid training classes as scheduled.


• Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure.


• Performs all other related and compatible duties as assigned.


• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent and one-year certificate from college or technical school required; or six (6) months of related experience and/or training; or equivalent combination of education and experience.


• Previous experience in a guest service-related field required.


• CPR Certificate and Bloodborne Pathogen training required.


• Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.


• Must have excellent written and verbal communication skills; must be fluent and literate in English.


• Ability to maintain a high level of confidentiality and professionalism.


• Must possess excellent customer service and interpersonal skills.


• Must have strong computer skills and be fully competent in Microsoft Office applications.


• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.


• Must have the ability to run on level surfaces as well as up and down stairs.


• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.


• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.


• Must have the ability to remain calm in emergency or stressful situations.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Up to $19.00 an hour depending on experience