Security Officer - Dispatcher

University of Miami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Miami/UHealth Department of Public Safety is seeking a full-time Security Officer-Dispatcher to maintain a safe and secure campus environment in Miami, Florida. You will vigilantly monitor calls, dispatch officers to incidents, manage access control, and act on alarms across medical campus and satellite buildings.

The role emphasizes clear communication, teamwork, and decisive action during emergencies, with responsibilities including maintaining shift logs, preparing incident

Qualifications

• High School Diploma or equivalent is required.
• Minimum 5 years of relevant security experience.
• Ability to learn new procedures and adapt to changing priorities.
• Strong communication and teamwork skills.

Responsibilities

• Controls building access and property removal.
• Monitors and dispatches officers to calls and emergencies.
• Monitors security breaches and alarms across campus facilities.
• Assists with emergency calls and communications with responders.
• Maintains shift logs and communications with supervisors.
• Provides verbal interventions and de-escalation when needed.
• Prepares incident reports and documentation.
• Gives directions and assistance to staff, students, and visitors.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or Equivalent

Job description

The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time Security Officer-Dispatcher.

Core Job Summary:

The Security Officer - Dispatcher provides a safe and secure environment for students, staff, customers, visitors, and persons conducting business in an assigned facility by continually looking for situations that could interrupt the normal business flow and taking immediate steps to eliminate the risk. Additionally, the Security Officer - Dispatcher engages in loss and crime prevention activities to protect University assets.

Core Responsibilities:

1. Controls building access and property removal.
2. Maintains civil law and order and assists in prevention of damage due to fire, theft or negligent acts.
3. Monitors in-coming calls from all campus buildings.
4. Monitors and dispatches officers to different types of calls and emergencies.
5. Monitors security breaches, perimeter breaches, and temperature alarms from all medical campus and satellite buildings.
6. Assists with all emergency calls for assistance and disasters.
7. Observes campus activity to maintain a safe and secure campus environment.
8. Provides verbal intervention techniques and de-escalate situations, if necessary.
9. Assists with emergency calls by notifying Miami Fire Rescue, PD-1 Officer on campus or Miami Police Department.
10. Maintains daily shift logs and good communication with shift supervisor, lead officer and FTO officers.
11. Takes remedial and corrective steps and notifies management of all abnormal conditions.
12. Prepares reports and incident documentation as necessary.
13. Assists staff, students, patients, and visitors by providing directions and other relevant assistance.
14. Monitors unauthorized individuals or calls the police.
15. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High School Diploma or equivalent/relevant experience, certification or license
Minimum 5 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff