Security Officer D5

Vallarta-Supermarkets; Whittier (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Vallarta Supermarkets in Whittier, CA is seeking a Security Officer to ensure safety of premises, assets, team members, and shoppers. The role emphasizes visibility, customer service, and adherence to company policies while remaining calm in tense situations.

The officer will patrol, report incidents, and coordinate with local authorities as needed. This non-exempt position may require flexible hours, including nights and weekends, to support district operations.

Qualifications

• Customer service experience is required.
• Ability to work in a fast-paced environment and handle emergencies calmly.
• Strong communication skills and professional demeanor.

Responsibilities

• Patrol premises to deter crime and protect people and property.
• Provide exceptional customer service while maintaining security and safety.
• Document incidents with clear, accurate reports and coordinate with authorities as needed.
• Ensure compliance with company policies, regulations, and law during all operations.

Skills

Customer service

Team player

Observational skills

Power to Arrest

Education

High School Diploma or equivalent

Job description

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Title: Security Officer.
Classification: Non-Exempt.
Reports To: District Security Manager.
Pay Range $22.00 - $24.00.

The compensation range provided is in compliance with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.

Job Description:

Position Summary: The Security Officer's responsibility is to ensure the safety and security of our premises, assets, team members, and visitors. Patrolling the premises, investigating suspicious behavior, and enforcing company policies. Deter crime by remaining alert, vigilant, and highly visible. Must possess excellent people skills and provide extraordinary customer service. Security Officers must be able to evaluate situations successfully, always remain calm, have full control of situations, and manage themselves professionally and with high integrity.
General Duties and Responsibilities:

• Provide security to the business as well as its occupants, team members, customers, and vendors. Secure premises and personnel by patrolling the property and always staying visible.
• Provide extraordinary customer service to customers, team members, and vendors. Greeting and smiling all the time.
• Be vigilant and alert. Identify possible exposure to the security of everyone in the business such as fights and any other disturbances. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers where applicable.
• Writing activity and incident reports as needed by recording observations, information, occurrences, and surveillance activities.
• Contacting local authorities when needed. Maintain a Professional relationship and Communication with Law Enforcement, Fire Departments, and emergency medical personnel.
• Contribute and assist the Asset Protection team's efforts in preventing theft and losses to control shrink.
• Assist the Asset Protection teams as needed in the execution of shoplifting arrest, and or any crimes committed against the company.
• Adhere and enforce all company policies, procedures, and operating standards.
• Remain in compliance with local, state, federal, and BSIS regulations for Proprietary Private Security. Keep all Licensing up to date.
• Respond to emergencies and provide necessary assistance to Team Members and/or customers.
• Follow procedures for various initiatives, including fire prevention, and property damage.
• Firewatch patrol as necessary.
• Use company-provided cell phones to stay in contact with other security personnel and the Asset Protection Team.
• Stay vigilant when there are money tills being transported.
• Inspect perimeter doors to ensure locks are in place and working properly at the end of the day.
• Report any safety issues and concerns.
• Report Graffiti.

Knowledge and Skills:

• Promoting a positive, desirable, and safe atmosphere within the stores, warehouses, offices, and properties.
• Adaptable to quick changes, multitask, and work well under pressure.
• Knowledge of the BSIS Power to Arrest training manual.
• Outstanding oral and written communication skills, with the ability to communicate professionally and effectively to diverse individuals and groups.
• Positive attitude and a good team player.
• Excellent observations skills.

Required Education and Experience:

• High School Diploma and/or equivalent.
• Prior Security Guard experience preferable.
• Customer Service experience.
• Basic understanding of Spanish and English language; reading, writing, and speaking.

Physical Demands:

• May also have to do some light lifting of supplies and materials from time to time.
• Requires prolonged standing.
• This position requires travel between locations in the district based on business needs, multi store location position must be available to travel.
• Typical physical demands or activities include up to 6 to 8 hours of standing/walking. Occasional climbing, bending, stooping, kneeling, reaching, and at times using reasonable physical contact in order to execute an arrest within the company guidelines and law.

Position Type/Expected Hours of Work:

• This is non-exempt level position; schedule would be based on a business necessity and coordinated through the reporting Security District Manager.
• Available to a flexible schedule based on business needs.
• Open to work nights, weekends, and holidays.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives. Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-verify. program.