Security Officer D5

vallartasupermarkets; Rancho Cucamonga (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Vallarta Supermarkets seeks a Security Officer to safeguard people, premises, and assets across multiple California locations. You will patrol, stay vigilant, and provide courteous service to customers and staff while maintaining professional conduct.

Responsibilities include incident reporting, coordinating with authorities, and supporting the Asset Protection team to deter theft, all while adhering to company policies and BSIS regulations.

Qualifications

• Must have High School Diploma or equivalent.
• Experience in security or customer service is preferred.
• Basic understanding of Spanish and English (reading, writing, speaking).

Responsibilities

• Provide security to Vallarta Supermarkets' premises, team members, customers, and vendors.
• Patrol the property and remain visible to deter incidents.
• Provide extraordinary customer service to customers and staff.
• Identify potential security risks and report irregularities to appropriate personnel.
• Write clear activity and incident reports as needed.
• Coordinate with local authorities and emergency services when required.
• Assist Asset Protection teams in theft prevention and apprehension as needed.
• Enforce company policies and comply with BSIS regulations.

Skills

Customer service

Observational skills

Clear communication

Bilingual Spanish/English

Professionalism and integrity

BSIS Power to Arrest training

Education

High School Diploma or equivalent

Job description

Title: Security Officer.
Classification: Non-Exempt.
Reports To: District Security Manager.
Pay Range $22.00 - $24.00.

Job Description:

Position Summary:

The Security Officer's responsibility is to ensure the safety and security of our premises, assets, team members, and visitors. Patrolling the premises, investigating suspicious behavior, and enforcing company policies. Deter crime by remaining alert, vigilant, and highly visible. Must possess excellent people skills and provide extraordinary customer service. Security Officers must be able to evaluate situations successfully, always remain calm, have full control of situations, and manage themselves professionally and with high integrity.

General Duties and Responsibilities:

• Provide security to the business as well as its occupants, team members, customers, and vendors. Secure premises and personnel by patrolling the property and always staying visible.
• Provide extraordinary customer service to customers, team members, and vendors. Greeting and smiling all the time.
• Be vigilant and alert. Identify possible exposure to the security of everyone in the business such as fights and any other disturbances. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers where applicable.
• Writing activity and incident reports as needed by recording observations, information, occurrences, and surveillance activities.
• Contacting local authorities when needed. Maintain a Professional relationship and Communication with Law Enforcement, Fire Departments, and emergency medical personnel.
• Contribute and assist the Asset Protection team's efforts in preventing theft and losses to control shrink.
• Assist the Asset Protection teams as needed in the execution of shoplifting arrest, and or any crimes committed against the company.
• Adhere and enforce all company policies, procedures, and operating standards.
• Remain in compliance with local, state, federal, and BSIS regulations for Proprietary Private Security. Keep all Licensing up to date.
• Respond to emergencies and provide necessary assistance to Team Members and/or customers.
• Follow procedures for various initiatives, including fire prevention, and property damage.
• Firewatch patrol as necessary.
• Use company-provided cell phones to stay in contact with other security personnel and the Asset Protection Team.
• Stay vigilant when there are money tills being transported.
• Inspect perimeter doors to ensure locks are in place and working properly at the end of the day.
• Report any safety issues and concerns.
• Report Graffiti.

Knowledge and Skills:

• Promoting a positive, desirable, and safe atmosphere within the stores, warehouses, offices, and properties.
• Adaptable to quick changes, multitask, and work well under pressure.
• Knowledge of the BSIS Power to Arrest training manual.
• Outstanding oral and written communication skills, with the ability to communicate professionally and effectively to diverse individuals and groups.
• Positive attitude and a good team player.
• Excellent observations skills.

Required Education and Experience:

• High School Diploma and/or equivalent.
• Prior Security Guard experience preferable.
• Customer Service experience.
• Basic understanding of Spanish and English language; reading, writing, and speaking.

Physical Demands:

• May also have to do some light lifting of supplies and materials from time to time.
• Requires prolonged standing.
• This position requires travel between locations in the district based on business needs, multi store location position must be available to travel.
• Typical physical demands or activities include up to 6 to 8 hours of standing/walking. Occasional climbing, bending, stooping, kneeling, reaching, and at times using reasonable physical contact in order to execute an arrest within the company guidelines and law.

Position Type/Expected Hours of Work:

• This is non-exempt level position; schedule would be based on a business necessity and coordinated through the reporting Security District Manager.
• Available to a flexible schedule based on business needs.
• Open to work nights, weekends, and holidays.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-verify. program.