Security Officer Customer Service Support

Alliedbarton Security Services; Beverly Hills (CA); On-site; USD 57,859,000 - 63,370,000; Full time

Job summary

Allied Universal in Beverly Hills, CA, is seeking a Security Officer Customer Service Support. You will serve clients, monitor the premises, and maintain a visible presence to deter incidents while using a computer or tablet to document activity.

This full-time role offers daytime shifts, a pay rate of $20.96 per hour, and opportunities for training, career growth, and benefits. The successful candidate will have a high school diploma and pass background checks.

Qualifications

• Minimum requirements include customer service experience and loss prevention background.
• Must be comfortable using a computer or tablet.
• Must be 18+ for unarmed roles (21+ for armed roles) and legally eligible to work.

Responsibilities

• Provide customer service to clients, visitors, and retail staff following site procedures.
• Respond to incidents and concerns in a calm, professional manner.
• Conduct regular and random patrols, report unusual activity.
• Assist with access control, visitor screening, and package checks.
• Deter theft and disruptive behavior through professional presence and reporting.

Skills

Customer service

Loss prevention experience

Computer/tablet proficiency

Education

High school diploma or equivalent

Tools

Computer/Tablet

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Support in Beverly Hills, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Security Officer supporting a premier retail location. You will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, assist with loss prevention awareness, and provide exceptional customer service and communication. Use computer or tablet systems to document activity and support daily operations while working with a reliable, innovative team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $20.96 / Hour

Job Schedule: DayTimeMon11:00 AM - 06:00 PMTue11:00 AM - 06:00 PMFri10:00 AM - 06:00 PMSat10:00 AM - 06:00 PMSun12:00 PM - 05:00 PM

What You'll Do:

• Provide customer service to clients, visitors, and retail associates by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random patrols throughout the retail location, including sales floors, stock areas, entrances, and perimeter areas, while reporting unusual activity.
• Assist with access control, visitor screening, package checks, and monitoring of designated entry and exit points in accordance with site procedures.
• Help to deter theft, unauthorized access, and disruptive behavior through a professional presence, observation, and timely reporting.

Minimum Requirements:

• A Guard Card or applicable license is preferred.
• Loss prevention experience is preferred.
• Customer service experience is preferred.
• Comfortably using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.