Security Officer Care Center Site Supervisor

Alliedbarton Security Services; Harrisburg (Dauphin County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k plan

Career growth opportunities

Employee discounts

Job summary

Allied Universal is hiring a Site Supervisor to oversee the on-site security function for a client’s site in the Harrisburg, PA area. You will manage staffing, scheduling, training, and ensure contract compliance and quality of service.

The role requires a high school diploma or equivalent, ability to pass state licensing, and at least 1 year of supervisory security experience or an associate degree. Strong communication and customer service skills are essential.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to pass state-required training or licensing.
• Must pass a state licensing test if driving a company vehicle.
• Supervisory experience in security (1+ year) or an associate degree.

Responsibilities

• Oversee security operations on-site, including staffing, scheduling, and training.
• Ensure contract-required training and screening for security personnel.
• Maintain minimal overtime as designated by AUS.
• Inspect personnel performance to ensure service quality and contract compliance.
• Handle payroll, incident reports, and security surveys.
• Recommend personnel actions and respond to client requests.
• Issue emergency notifications per site orders and guide subordinates.
• Provide direction, discipline/commendation decisions, and productivity improvements.

Skills

Access control / Badge experience

Alarm panel experience

Comfortable using computer / tablet

Customer service experience

Education

High school diploma or equivalent

State licensing qualifications

Associate's degree or higher

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Site Supervisor. The general purpose and function of the Site Supervisor encompasses the professional operation, administration, profitability, and quality assurance of uniformed services for a client’s site.

Pay Rate: $18.00 / Hour

6AM-2PM

• Access Control/Badge Experience (B201)Candidates should have prior experience with access control systems and badge management. This includes familiarity with issuing, tracking, and managing access badges for employees and visitors.

• Alarm Panel Experience (B202)Candidates must possess experience in operating and managing alarm panel systems. This includes knowledge of alarm protocols, troubleshooting, and responding to alarm events.

• Comfortable Using Computer or Tablet (B204)Candidates should be proficient in using computers or tablets for daily tasks. This includes familiarity with software applications, email communication, and data entry.

• Customer Service Experience (B219)Candidates must have a background in customer service, demonstrating strong communication skills, problem-solving abilities, and a commitment to providing excellent service to clients and customers.

RESPONSIBILITIES:

• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training all Allied Universal® personnel assigned to his/her site)
• Ensure that contract-required training and screening elements for security personnel have been met
• Maintain overtime to a minimal or preset requirement designated by AUS
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates in regard to the performance of their duties
• Disciplinary action/commendation decisions pertaining to security personnel
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Must possess one or more of the following:
• Service in the active-duty military, military reserves, or National Guard
• Service in Auxiliary Police or Police Cadets
• Minimum of one year verifiable and successful supervisory experience in security-related industry
• Associate's degree or higher in any discipline
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Be able to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication
• Problem solving
• Active listening
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Teamwork
• Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Meets basic qualifications for Custom Protection Officer

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.