Security Officer, Bethlehem Campus (Full-time) (Second Shift)

sluhn; Bethlehem (Northampton County); On-site; USD 38,000 - 58,000; Full time

Job summary

St. Luke's University Health Network is seeking a Security Officer to provide security and safety for patients, visitors and staff. The role involves patrolling the hospital, responding to security alerts, and supporting fire and disaster response teams.

Excellent customer service and calm, professional demeanor are essential. Responsibilities include documenting incidents, controlling access, and enforcing parking rules while maintaining a high level of situational awareness and de-escalation

Qualifications

• High school diploma or GED required; 3 years' verifiable experience may replace diploma.
• Experience in security and customer service preferred.
• Valid PA or NJ driver’s license with good driving record.

Responsibilities

• Patrol hospital property to ensure safety for patients, visitors, employees.
• Handle and monitor patients that exhibit violent behavior.
• Investigate security-related incidents and document findings.
• Maintain a daily activity report.
• Lock and unlock hospital buildings and areas.
• Be part of fire and disaster response teams.
• Enforce hospital parking policy.
• Greet customers with a caring, professional attitude at all times.
• Respond to agitation or violence with verbal de-escalation and/or physical restraint as needed.
• Perform hazardous patient decontamination procedures and dispose of contaminated wastes properly.

Skills

Patrol

Customer Service

De-escalation

Communication

Education

High school diploma or GED

3 years experience in lieu of diploma

Tools

Security procedures

Incident reporting

Driver's license PA/NJ

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Security Officer provides a valuable resource of information and service for patients, visitors and the staff at the hospital. At all times the officer must display a professional, helpful, and positive attitude when dealing with all internal and external customers. In addition, the officer is responsible to perform security duties, respond to all security alerts, fires, and disasters (i.e. Disasters Levels I, II, III, and IV, etc.). The core responsibility is to protect staff, visitors, patients, and property according to policy and procedures.

JOB DUTIES AND RESPONSIBILITIES:

• Patrols hospital property to ensure the safety for patients, visitors, employees, etc.
• Handles and monitors patients that exhibit violent behavior.
• Investigates security related incidents and documents findings on an incident report.
• Documents and maintains a daily report of activities.
• Locks and unlocks various buildings around the hospital campus.
• Responsible for being part of the fire and disaster response teams.
• Enforces the hospital parking policy.
• Displays a caring and professional attitude when greeting all customers at all times.
• Demonstrates competence, as a member of the security alert team, in responding to agitation/ violent behavior of an individual requiring verbal de-escalation and/or physical restraint.
• Performs hazardous patient decontamination procedures. Identifies hazards, selects proper personal protective equipment (including respiratory protection) sets up appropriate decontamination systems, removes contaminated clothing from patients, and contains contaminated wastes for proper disposal.

PHYSICAL AND SENSORY REQUIREMENTS:

Individual must be able to meet established specific physical requirements of the job; sitting for up to eight (8) hour/day, four (4) hour at a time; standing for up to eight (8) hours/day, 4 hours at a time, and walking for up to eight (8) hours/day, 4 hours at a time. Frequent handling and firm griping in moving equipment, rarely fingering and twisting/turning. Occasional lifting, carrying, pushing and walking of objects weighing in excess of 200 pounds with assistance if needed. Occasional stooping/bending, crouching, and reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision and color vision, and depth perception.

EDUCATION:

High school diploma or equivalent certificate (G.E.D.) required or minimum of 3 years of verifiable experience in lieu of diploma required.

TRAINING AND EXPERIENCE:

Experience in security/security related fields and customer service is preferred. Must have and maintain valid PA or NJ Driver's License accepted by the Network insurance carrier and a good driving record. Must obey and adhere to all motor vehicle regulations and laws while operating hospital vehicles.

St. Luke's University Health Network is an Equal Opportunity Employer.