Security Officer-2

Sonesta International Hotels Corporation; San Juan (PR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Job summary

Sonesta International Hotels Corporation is seeking a Security Officer to safeguard guests, employees, and property across its hotels. The role focuses on enforcing security policies, fire prevention, investigations, and guest safety, with duties spanning patrols, incident reports, and emergency response.

The position requires readiness to work mornings, evenings, weekends, and holidays, plus strong customer service and communication skills to uphold Sonesta standards across all properties.

Qualifications

• Regular and punctual attendance.
• Adherence to grooming standards.
• Ability to stand and walk for long periods and perform duties.
• Ability to operate a motor vehicle safely in all conditions.
• Ability to understand and execute safety and emergency procedures.
• Ability to operate emergency equipment (fire extinguishers, etc.).
• Ability to lift ~50 lbs and move in emergencies.
• Strong customer service and guest interaction skills.
• Clear communication with guests and staff.
• Ability to interact with guests in a courteous, empathetic manner.

Responsibilities

• Deliver on the promise of Sonesta Service in all guest interactions.
• Follow Sonesta G.U.E.S.T. standards and promote service excellence.
• Perform security routines including fire prevention and safety checks.
• Investigate thefts, accidents, and incidents on the property.
• Prevent losses of company and guest property from theft or other threats.
• Maintain a safe, tranquil environment for guests and employees.
• Assist guests and colleagues with security and safety inquiries.
• Document incidents with reports and forms.
• Report deficiencies to appropriate departments for repair.
• Conduct routine floor patrols and secure facilities during off-hours.

Skills

Attendance

Grooming

Stamina

Vehicle operation

Emergency procedures

Emergency equipment

Lifting

Customer service

Communication

Public interaction

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Performs normal hotel security functions to include fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents which occur on the property.
• Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on all security and safety related enquiries.
• Resolves guest and employee complaints regarding safety and security matters.
• Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• To perform other work related duties as assigned by Management.

QUALIFICATIONS AND REQUIREMENTS:

• Regular and punctual attendance.
• Ability to adhere to the property’s grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)
• Ability to lift, carries, and store in overhead areas approximately 50 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperature.
• Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Paid Funeral Leave Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Referral Incentive Doctor Clinic Sick Incentive Development Programs Milestone (Years of Service) Incentive Employee Cafeteria Company Paid Life Insurance Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.