Security Officer 2

WVU Medicine; Morgantown (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

WVUH West Virginia University Hospitals seeks a Security Officer to provide information and assistance to patients, visitors and staff at assigned locations. You will respond to requests, offer wheelchair assistance, escort services and transport, while ensuring safety and policy adherence.

The role includes building rounds, parking enforcement, incident reporting and collaboration with clinical staff during emergencies and drills. A valid license and appropriate certifications are required.

Qualifications

• High School diploma or GED with 1 year security experience or an Associate’s degree in criminal justice, criminology, forensics, law or related field.
• Valid Driver’s License required.
• Certification in BLS or HeartSaver First Aid within 60 days of hire date.
• State and Federal background checks as required.

Responsibilities

• Maintain consistent visibility at locations to assist patients, visitors and staff with information and directions.
• Respond to information requests in a courteous manner and provide physical assistance as needed.
• Provide transport, escort services, wheelchair assistance and room access.
• Monitor traffic, issue parking permits and enforce parking rules.
• Perform building rounds, door unlocks and exterior patrols; document incidents accurately.

Skills

Customer service

Situational awareness

Public safety

Communication

Education

High School diploma or GED

Associate’s degree in criminal justice or related field

Job description

Performs a variety of duties to provide assistance and information to all patients, visitors and staff. Enforce WVU Medicine policies and procedures to provide a safe, secure environment, in support of the Security Program.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent AND one (1) year of experience in security field OR Associate’s degree in criminal justice, criminology, forensics, law or related field of study
2. Valid Driver’s License
3. Obtain certification in BLS or HeartSaver First Aid within 60 days of hire date.
4. State criminal background check and Federal (if applicable), as required for regulated areas.

To be completed as established by department: (Administered at Department level)

1. Defensive Tactics Certification
2. OC Spray Certification
3. Baton Certification
4. Taser User Certification
5. Handcuffing Tactics training
6. AVADE Training Levels I - III

PREFERRED QUALIFICATIONS

1. Associate’s degree in criminal justice, criminology, forensics, law, or related field of study.
2. One (1) year of experience in security field.

CORE JOB DUTIES AND RESPONSIBILITIES

1. Maintains consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors and staff distributing accurate information to all who request such.
2. Responds to all patient, visitor and staff requests for information/assistance in a caring, courteous manner.
3. Provides physical assistance, wheelchair assistance, transport services, escort services and room access patients, visitors and staff accessing WVU Medicine facilities.
4. Monitors and maintains traffic flow in parking areas and roadways by assisting disabled vehicles, issuing parking permits and warning violations.
5. Protects people and property by assisting in the prevention of accidents, theft and vandalism, in accordance with system and department policies and procedures, as monitored by supervision.
6. Performs routine building rounds, building door unlocks, exterior building and parking lot patrol.
7. Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.
8. Reports suspicious situations, circumstances, incidents and persons, according to system and department policy and procedures.
9. Responds and provides assistance to patients, visitors and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost/found issues, according to system and department policy and procedures.
10. Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective and legible manner.
11. Responds to and provides assistance to patients, visitors and staff during emergency situations such as; assaults, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.
12. Performs patient restraint as directed by clinical staff, and is capable of physical intervention when appropriate.
13. Operates Hospital-owned vehicles in a safe and responsible manner.
14. Ensures safety and proper operating condition of vehicles by performing vehicle inspections, as outlined by departmental policy.

Other requirements may include: Incident reporting, routine building rounds, incident investigation, crowd control, restraining patients, disaster response, domestic disputes, med G assists, parking enforcement, consistent presence and visibility, helicopter assignments, media issues, victim assistance, engages in traffic direction, policy enforcement, investigation of alarms, duress, etc., physical intervention, tire changing, battery jumps, parking rounds, effective radio communication, escorts patients/visitors/staff, accurate directions to customers, loss prevention, vehicle assists, transport equipment/staff/visitors/patients, posts assignments for exterior patrol/all canopy/all booths/building rounds/ED, and STOPS training.

PHYSICAL REQUIREMENTS

1. Ability to sit, stand and walk for the entire shift and/or double shift.
2. Ability to lift, push or pull 80 pounds.
3. Ability to tolerate adverse environmental conditions for entire shift and/or double shift.

WORKING ENVIRONMENT

1. While performing the duties of this Job, the employee may frequently be exposed to outside weather conditions.

SKILLS AND ABILITIES

1. Ability to perform effectively under often stressful situations.
2. Good decision making and organizational skills.
3. Good written and verbal communication skills.
4. Ability to train Security Officers 1.

Additional Job Description

Scheduled Weekly Hours: 40

Shift:

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 608 WVUH Security

Address: 1 Medical Center Drive
Morgantown
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.