Security Officer

FirstService Residential; West Palm Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

FirstService Residential is seeking a Security professional for a live-in community setting in West Palm Beach, FL. The role focuses on greeting and registering residents and guests, maintaining logs, and ensuring building safety while operating electronic security systems.

The position requires a valid Florida Security License “D,” strong customer service, and the ability to respond to emergencies. It also involves reading the security SOPs, attending staff meetings, and potential on-site

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Valid Florida Security License “D”
• Strong customer service background.
• 2–3 years of business experience in a similar position preferred.
• Command of information system hardware/software is required.
• Multilingual fluency desirable.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Reads and follows the Security SOPs and handbook.
• Attends Security/Front Desk staff meetings.

Skills

Customer service

Communication skills

Multilingual

Information systems

Education

High school diploma or equivalent

Business/hospitality coursework preferred

Tools

Security software familiarity

Job description

Description

Job Overview:

Security ensures the highest possible level of service is being offered to residents, guests, and service providers. Security is responsible for meeting, greeting, and registering guests and residents, and maintaining the safety of the property. Security accurately maintains daily logs, records, and forms. They must be able to understand and react to emergency situations and operate electronic security control systems. Security reports to the Security Supervisor.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Needs to read and understand The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills - Qualifications:

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Valid Florida Security License “D”
• Must possess strong customer service background.
• Two (2) to three (3) years of business experience in a similar position preferred.
• Command of information system hardware/software is required. Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 - 50 lbs.
• Work in an upright, standing, or sitting position for long periods of time.
• Handle, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the building/property quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on building requirements.
• Ability to respond to emergencies and callouts in a timely manner.

Schedule:

Thursday & Friday 7am - 3pm, flexibility to work additional shifts, including weekdays, weekends, holidays, and overtime, as needed.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.