SECURITY OFFICER - Seasonal

Retama Park Racetrack; Selma (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Retama Park Racetrack is seeking a Security Officer in Selma, Texas, responsible for maintaining safety and providing an excellent guest experience. Candidates should have a high school diploma, experience in guest services, and strong communication skills. Must be able to obtain CPR certification and operate company vehicles. This is a dynamic role requiring quick problem-solving skills and the ability to interact professionally during emergencies.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Must obtain CPR Certificate and Bloodborne Pathogen training.

Responsibilities

• Provide continuous patrol by foot and vehicle of casino and hotel.
• Respond to all disturbances and alarms for safety.
• Assist in handling of horses if necessary.

Skills

Customer service skills

Problem-solving skills

Interpersonal skills

Ability to operate vehicles

Written and verbal communication

Strong computer skills

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• May assist in the handling of horses.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Ability to write clear, accurate, and concise reports.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Equal Opportunity Employer