Security Officer

Lake Winnepesaukah Amusements Inc; Rossville (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Lake Winnepesaukah Amusements Inc is seeking a Security Officer to patrol the park and associated property, enforcing rules and protecting guests and staff. You will direct traffic in parking areas, assist guests, and respond to incidents in a calm, professional manner.

A high school diploma or GED, 18+ age, and a valid driver’s license are preferred. Responsibilities include monitoring entrances and exits, escorting staff as needed, and collaborating with Safety and HR as required.

Qualifications

• High school diploma or GED preferred.
• Previous security and/or customer service experience preferred.
• Must be at least 18 years of age.
• Must have a valid driver’s license.

Responsibilities

• Provide verbal instructions to guests and employees in patrol areas, parking areas, and security posts.
• Monitor and respond to inappropriate behavior; enforce rules and laws; request supervisor assistance as needed.
• Patrol the park and adjacent property; assist guests; prevent property damage and theft.
• Direct traffic in parking areas and assist employees with vehicle issues.
• Escort terminated employees and disgruntled guests off the premises as required.
• Monitor entrances/exits of employees, visitors, and vendors; direct them appropriately.
• Escort cashiers and staff handling money at various locations.
• Maintain confidentiality at all times.
• Assist First Aid and Safety as needed.
• Stay focused and professional amid interruptions.

Skills

Effective communication

Policy knowledge

Decision making

Safety practices

Guest service

Education

High school diploma or GED

18+ years old

Valid driver’s license

Job description

Job Title:

Security Officer

Job Summary:

Security Officers are responsible for patrolling and inspecting Lake Winnepesaukah's property to protect against fire, theft, vandalism, employee/guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with Company policies and procedures. Security Officers will also assist in directing vehicles in parking areas, directing traffic, and assisting guests wherever possible.

Job Responsibilities:

• Provide verbal instructions to guests and/or employees in assigned areas of responsibility including patrol areas, parking areas, and security posts.
• Monitors and responds to inappropriate guest and/or employee behavior, enforces rules and restrictions, regulates guest/employee actions, enforces state and local laws, and requests assistance from the Security Supervisor as needed.
• Patrol the entire park and additional property looking for any problems, assisting guests in finding or to find lost individuals, and acting as a Security Officer by preventing both property destruction and theft.
• Assist guests in parking areas by directing traffic on and off the park and directing cars where to park. In addition, Security Officers will assist employees with some vehicle problems.
• Assist Human Resources with escorting terminated employees/disgruntled guests off the premises.
• Monitor the entrance and exit of all employees, visitors, and vendors as well as direct them appropriately.
• Escort all Front Gate Cashiers, Food Associates, and Game Associates as they pick up and drop off money from various locations on the park.
• Maintain a high level of confidentiality.
• Assist First Aid and Safety as needed.
• Remain focused on the job while dealing with interruptions from guests and/or other employee contact.

Education/Experience:

• High school diploma or GED certificate is preferred.
• Previous experience in security and/or customer service preferred.
• Must be at least 18 years of age.
• Must have a valid drivers' license.

Physical Requirements:

• Able to move equipment which would include pushing, pulling, bending, and lifting.
• Able to stand, sit and/or walk for up to sixteen (16) hours.
• Able to walk quickly to/from job locations up to one (1) mile distance.
• Able to regularly lift and/or move up to 40 lbs.
• Must have good hearing and visual acuity to observe equipment, guests, etc.
• Able to read and understand daily checklists.
• Able to speak to give other employees and guests verbal instructions.
• Able to work in a considerably noisy environment with equipment and amusement rides.
• Able to perform work duties outside in varying weather conditions prevalent at the time.

Knowledge, Skills, & Abilities:

• Able to communicate effectively in a professional manner with co-workers, supervisors, subordinates, vendors, and Lake Winnepesaukah guests.
• Able to learn and understand all policies and procedures pertinent to the department and the functions of the job.
• Able to make quick and effective decisions.
• Able to follow verbal and written directions.
• Able to follow safety practices and be safety conscious.
• Able to interact with guests and employees in a friendly, but firm manner to provide for good guest experience and enforce safety rules.
• Able to take control of stressful or volatile situations calmly, patiently and in a professional manner.
• Able to learn and remember all areas of the park.
• Able to work effectively independently as well as with a group.
• Able to learn, comprehend, and enforce Lake Winnepesaukah policies and procedures.
• Able to handle multiple tasks simultaneously.
• Able to follow daily operational opening and closing procedures.
• Able to respond quickly to unusual situations.
• Able to handle minor complaints and suggestions from guests in a calm and professional manner or seek additional assistance from the supervisor if necessary.
• Able to write legibly to complete reports.

Safety:

• Promote and practice safe work practices at all times.
• Use personal protective equipment (PPE) as needed.
• Adhere to company, state and federal safety standards and regulations.

By submitting your application for employment with Lake WInnepesaukah, you consent to undergo a thorough background investigation as permitted by federal and Georgia state laws. This may include checks on criminal records, education, employment history, and credit (if applicable). You affirm the accuracy of all information provided and understand that any misrepresentation may result in rejection of your application or termination if hired. Your employment will be contingent upon the satisfactory outcome of the background screening. By proceeding with your application, you acknowledge and consent to these terms.