Security Officer

Accor; Miami Beach (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Delano in Miami Beach is hiring a Security Officer to help maintain a safe environment for guests and staff. You will patrol premises, monitor cameras, and respond to incidents with a proactive, guest‑centered approach.

The role emphasizes high observation standards, clear reporting, and teamwork with hotel departments. Strong English communication and physical stamina are required for indoor/outdoor shifts.

Qualifications

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift
• Must be observant and quick to respond to various situations while multitasking and handling stressful situations
• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary
• Must have excellent communication skills and be able to read, write, speak and understand English
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes
• All team members must maintain a neat, clean and well‑groomed appearance with departmental guidelines explained by supervisor

Responsibilities

• Monitor and patrol assigned areas to provide a safe environment for guests and employees
• Patrol perimeter and report potential issues to the Assistant Director of Security
• Prevent losses by reporting irregularities and restraining trespassers
• Minimize loss opportunities and respond to disturbances
• Respond to emergency situations as needed and prepare written reports
• Watch alarm systems and video cameras and operate emergency equipment
• Perform first aid or CPR as required
• Adhere to company service and operating standards
• Remain compliant with local, state and federal regulations
• Protect assets against theft, assault, fire and other safety issues
• Follow procedures for fire prevention, patrols, traffic control and investigations
• Support hospitality service while performing security duties
• Occasionally perform related tasks to provide exceptional guest service

Skills

Surveillance

Observation

Communication

Multitasking

Teamwork

English proficiency

Education

High School Diploma or equivalent

Job description

• Job-Category: Security, Safety & Quality
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

AN ICON EVOLVED
Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled.

Job Description

JOB OVERVIEW:

Under the general guidance of the Assistant Director of Security, Security Officer assist in maintaining a safe and secure environment for our guests and employees by patrolling and monitoring premises and personnel. The Security Officer will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.

YOUR KEY RESPONSIBILITIES:

• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees


• Patrols the outside and inside perimeter of property, ensuring that reports are made to Assistant Director of Security if there is a potential safety issue


• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers


• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct


• Responsible for responding to emergency situations as needed


• Will be responsible for preparing written reports


• Watch alarm systems or video cameras and operate detecting/emergency equipment


• Perform first aid or CPR


• Adhere to all company service and operating standards


• Remain in compliance with local, state and federal regulations


• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests


• Protect the company’s assets relative to theft, assault, fire and other safety issues


• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations


• We recognize we are in the hospitality industry and that may require us to provide lateral service.


• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.


• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.


• Remain calm and alert, especially during emergency situations.


• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High School Diploma or equivalent required


• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel


• Proven experience as security officer or guard


• Knowledge of legal guidelines for area security and public safety


• Familiarity with report writing


• Excellent surveillance and observation skills


• Possess a gracious, friendly, and fun demeanor


• Ability to multitask, work in a fast-paced environment and have a high level attention to detail


• Maintain positive and productive working relationships with other employees and departments


• Ability to work independently and to partner with others to promote an environment of teamwork


• Must be able to stand or walk a minimum eight-hour shift.


• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.


• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.


• Must have excellent communication skills and be able to read, write, speak and understand English.


• Must be able to work inside and outside at all times of the year as needed, based upon business volumes


• All team members must maintain a neat, clean and well‑groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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