Security Officer

Accor; Miami Beach (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Accor is seeking a Security Officer in Miami Beach to maintain a safe environment for guests and staff. You will patrol interior and exterior areas, monitor access, and report security incidents with a focus on exceptional guest service.

Under guidance, you will respond to emergencies, operate CCTV and alarm systems, and produce detailed written reports while adhering to all policies and hospitality standards. The role requires strong communication and a proactive safety mindset.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public-facing role, preferably in upscale hotels.
• Proven experience as security officer or guard.
• Knowledge of local security regulations and public safety.
• Experience in report writing and surveillance.
• Excellent communication and customer service skills.
• Ability to stand for long shifts and work indoors/outdoors.

Responsibilities

• Monitor and patrol assigned areas to ensure guest and employee safety.
• Respond to emergencies and prepare written reports.
• Observe and report irregularities; restrain trespassers when needed.
• Monitor alarm systems and CCTV; use emergency equipment.
• Provide excellent guest service and adhere to standards.
• Comply with laws and company policies.
• Collaborate with teams and maintain professionalism.

Skills

Patrolling

Public safety

Report writing

Customer service

English proficiency

Education

High School Diploma or equivalent

Job description

JOB OVERVIEW:

Under the general guidance of the Assistant Director of Security, Security Officer assist in maintaining a safe and secure environment for our guests and employees by patrolling and monitoring premises and personnel. The Security Officer will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.

YOUR KEY RESPONSIBILITIES:

• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
• Patrols the outside and inside perimeter of property, ensuring that reports are made to Assistant Director of Security if there is a potential safety issue
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
• Responsible for responding to emergency situations as needed
• Will be responsible for preparing written reports
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR
• Provide excellent customer service
• Adhere to all company service and operating standards
• Remain in compliance with local, state and federal regulations
• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
• Protect the company's assets relative to theft, assault, fire and other safety issues
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDHE & SKILLS:

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

All your information will be kept confidential according to EEO guidelines.