Security Officer

Houston Methodist; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Security Officer to maintain a safe environment for patients, staff and visitors. The role includes patrolling premises, monitoring surveillance, and assisting with personal protection and emergency response services.

The position emphasizes high customer service standards, clear communication, and the ability to multitask in a dynamic hospital setting, with mandatory compliance to licensing and certification requirements.

Qualifications

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job.
• Ability to communicate with patients, physicians, family members and co-workers in a customer service focused manner.
• Must be able to multi-task and remain calm in stressful situations.
• Must possess strong customer service skills.
• Proficient computer skills including Microsoft Office and Webmail.

Responsibilities

• Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.
• Communicates effectively with management and coworkers on tasks, processes and procedures.
• Actively responds to requests for personal security coverage, directions, information and guidance.
• Promotes a positive work environment and contributes to a team-focused department.

Skills

Customer service

Communication

Multitasking

Emergency response

Computer skills

Education

High School diploma or equivalent education

Tools

Microsoft Office

Webmail

Job description

At Houston Methodist, the Security Officer position is responsible formaintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Criminal justice, security or related experience preferred

LICENSES AND CERTIFICATIONS

Required

• Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensureand
• DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV Must obtain a Texas DL within 90 days and
• IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) - International Association for Healthcare Security & Safety_PSV within 90 days and
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days

Preferred

• BLS - Basic Life Support or Instructor (AHA)

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Must have the ability to multi task and function calmly in stressful situations
• Must possess strong customer service skills
• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
• Knowledgeable of all Public Safety Policies and Procedures
• Understand HIPAA and Patient confidentiality compliance
• Demonstrates emergency preparedness knowledge

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.
• Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures.
• Actively responds to requests for personal security coverage, assistance with directions, information and guidance.
• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.
• Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews.
• Responds immediately to all emergency codes and takes appropriate action.
• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA.

FINANCE ESSENTIAL FUNCTIONS

• Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.
• Utilizes and maintains HM and department equipment according to manufacturer specifications.
• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Implements actions that promote workplace safety culture and proactively prevents workplace violence.
• Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform: Yes
• Scrubs: No
• Business professional: No
• Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**

**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Criminal justice, security or related experience preferred

LICENSES AND CERTIFICATIONS

Required

• Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensureand
• DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV Must obtain a Texas DL within 90 days and
• IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) - International Association for Healthcare Security & Safety_PSV within 90 days and
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days

Preferred

• BLS - Basic Life Support or Instructor (AHA)