Security Officer

Vallarta-Supermarkets; Fresno (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Vallarta Supermarkets in Fresno, CA is seeking a Security Officer to ensure safety of premises, assets, staff, and visitors. The role includes patrolling, investigating suspicious behavior, enforcing policies, and maintaining a high level of visible security and customer service.

Responsibilities include responding to incidents, writing reports, coordinating with law enforcement, and supporting asset protection efforts while complying with BSIS regulations and company standards.

Qualifications

• High School Diploma or equivalent required.
• Experience as a security guard preferred.
• Basic understanding of Spanish and English is required.
• Strong communication and interpersonal skills.

Responsibilities

• Patrol premises to deter theft and ensure safety.
• Respond to incidents and contact authorities as needed.
• Write clear activity and incident reports.
• Maintain professional relations with law enforcement and emergency services.
• Enforce company policies and safety procedures.
• Provide exceptional customer service while on duty.

Skills

BSIS Power to Arrest training

Excellent communication skills

Customer service orientation

Attention to detail

Team player

Vigilance under pressure

Education

High School Diploma or equivalent

Prior Security Guard experience preferable

Job description

Position Summary:

The Security Officer's responsibility is to ensure the safety and security of our premises, assets, team members, and visitors. Patrolling the premises, investigating suspicious behavior, and enforcing company policies. Deter crime by remaining alert, vigilant, and highly visible. Must possess excellent people skills and provide extraordinary customer service. Security Officers must be able to evaluate situations successfully, always remain calm, have full control of situations, and manage themselves professionally and with high integrity.

General Duties and Responsibilities:

• Provide security to the business as well as its occupants, team members, customers, and vendors. Secure premises and personnel by patrolling the property and always staying visible.
• Provide extraordinary customer service to customers, team members, and vendors. Greeting and smiling all the time.
• Be vigilant and alert. Identify possible exposure to the security of everyone in the business such as fights and any other disturbances. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers where applicable.
• Writing activity and incident reports as needed by recording observations, information, occurrences, and surveillance activities.
• Contacting local authorities when needed. Maintain a Professional relationship and Communication with Law Enforcement, Fire Departments, and emergency medical personnel.
• Contribute and assist the Asset Protection team's efforts in preventing theft and losses to control shrink.
• Assist the Asset Protection teams as needed in the execution of shoplifting arrest, and or any crimes committed against the company.
• Adhere and enforce all company policies, procedures, and operating standards.
• Remain in compliance with local, state, federal, and BSIS regulations for Proprietary Private Security. Keep all Licensing up to date.
• Respond to emergencies and provide necessary assistance to Team Members and/or customers.
• Follow procedures for various initiatives, including fire prevention, and property damage.
• Firewatch patrol as necessary.
• Use company-provided cell phones to stay in contact with other security personnel and the Asset Protection Team.
• Stay vigilant when there are money tills being transported.
• Inspect perimeter doors to ensure locks are in place and working properly at the end of the day.
• Report any safety issues and concerns.
• Report Graffiti.

Knowledge and Skills:

• Promoting a positive, desirable, and safe atmosphere within the stores, warehouses, offices, and properties.
• Adaptable to quick changes, multitask, and work well under pressure.
• Knowledge of the BSIS Power to Arrest training manual.
• Outstanding oral and written communication skills, with the ability to communicate professionally and effectively to diverse individuals and groups.
• Positive attitude and a good team player.
• Excellent observations skills.

Required Education and Experience:

• High School Diploma and/or equivalent.
• Prior Security Guard experience preferable.
• Customer Service experience.
• Basic understanding of Spanish and English language; reading, writing, and speaking.

Physical Demands:

• May also have to do some light lifting of supplies and materials from time to time.
• Requires prolonged standing.
• This position requires travel between locations in the district based on business needs, multi store location position must be available to travel.
• Typical physical demands or activities include up to 6 to 8 hours of standing/walking. Occasional climbing, bending, stooping, kneeling, reaching, and at times using reasonable physical contact in order to execute an arrest within the company guidelines and law.

Position Type/Expected Hours of Work:

• This is non-exempt level position; schedule would be based on a business necessity and coordinated through the reporting Security District Manager.
• Available to a flexible schedule based on business needs.
• Open to work nights, weekends, and holidays.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives. Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-verify. program.