Security Officer

UPMC; Erie (Erie County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Career ladder

Job summary

UPMC Hamot is seeking a full-time Security Officer to join our team in Erie. The role requires weekend and holiday availability and PA ACT 235 certification.

You will monitor access to secured areas, provide patient and staff support, inspect parcels, and respond to emergencies while maintaining safety and confidentiality. A $1,500 sign-on bonus is offered for eligible teammates, with opportunities for career growth within a structured ladder.

Qualifications

• Must be able to interact effectively with patients, families, visitors, and staff.
• Background and criminal record check required for all applicants.
• Act 235 certification required or must be completed within specified time after hire.
• Bulletproof vest will be worn; adherence to safety protocols.
• Must be available for all shifts as assigned.

Responsibilities

• Staff fixed posts to monitor access and ensure safety protocols.
• Provide customer service to patients, families, visitors, and staff.
• Inspect parcels to prevent theft and ensure safe transport.
• Respond to disputes, problems, and unusual circumstances promptly.
• Maintain required certifications and licenses to remain compliant.
• Assist with traffic control and vehicle support.
• Transport deceased individuals to the morgue and release bodies as needed.
• Monitor alarms and respond to emergencies, coordinating with personnel.

Skills

Customer service

Interpersonal skills

Conflict de-escalation

Communication skills

Psychological fitness

Physical fitness

Attention to detail

Education

High School diploma or equivalent

Job description

Join our UPMC Hamot Security team as a full-time Security Officer! This role requires weekend and holiday availability and is a great fit for those with military or prior security experience and those holding a valid PA ACT 235 certification. As a Security Officer, you’ll play a vital role in maintaining a safe and secure environment for patients, visitors, and staff. We offer a comprehensive Total Rewards benefits package and a $1,500 sign-on bonus for eligible teammates. Additionally, this position is part of a career ladder, providing opportunities for professional growth. If you’re committed to safety, customer service, and making a difference.

In this role, there is the opportunity to -

• Staff fixed posts to monitor access to secured areas and ensure safety protocols.
• Provide customer service to patients, families, visitors, and staff, enhancing security and peace of mind.
• Inspect incoming and outgoing parcels to prevent theft and ensure safe transport.
• Respond to and resolve disputes, problems, and unusual circumstances promptly.
• Maintain required certifications and licenses to remain compliant with regulations.
• Assist with traffic control and vehicle support to ensure smooth operations.
• Transport deceased individuals to the morgue and release bodies as needed.
• Monitor security, fire, and environmental alarms, responding to emergencies and coordinating with appropriate personnel.

Required

• High level of integrity required for handling sensitive/confidential UPMC information.
• Must possess strong interpersonal skills, especially the ability to effectively interact, communicate, and diffuse potential combative situations with persons from all walks of life.
• Psychological fitness required to deal with stress and potentially dangerous conflict situations.
• Physical fitness requirements to deal with typical physical demands that require full body motion and physical strength and stamina sufficient to respond to crisis interventions and medical emergencies.
• Be able to effectively communicate both orally and in written format.
• Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
• All applicants will be subject to a thorough background and criminal record check.
• Must be available for all shifts Officers are required to wear a bullet proof vest.
• Employees covered by a collective bargaining agreement should consult the applicable collective bargaining for specific requirements.

Preferred

• High School diploma or equivalent.
• Prior security or military experience.

Licensure, Certifications, and Clearances:

• Act 235 with Firearms OR Act 235 without Firearms - All officers hired without a valid Act 235 must complete the 235 certification within their first 6 months of hire or placement and have process completed within 9 months of hire.
• Must meet audio and visual standards outlined in Act 235 at time of hire.
• Cardio Pulmonary Resuscitation certification required within 30 days of hire.
• Valid Driver's License.
• Successfully pass UPMC Physical Fitness Standard prior to hire.
• Act 31 Mandated Reporter Training within 90 days of hire or transfer
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Driver's License
• UPMC Physical Fitness Standard
• Act 235 with Firearms with renewal
• Act 235 without Firearms with renewal
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal