Security Officer

Auberge; Dallas (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

The Knox Hotel Employer LLC in Dallas is seeking a Security Officer who combines warmth, discretion, and professional service to protect guests and team members while upholding The Knox’s luxury standards.

Ideal candidates will have prior security or related experience in luxury environments, a valid driver’s license, and current CPR/AED/First Aid certification (or the ability to obtain). Flexible overnight, weekend, and holiday availability is required.

Qualifications

• Hospitality-focused professional ethos.
• Experience in security, loss prevention, or guest service.

Responsibilities

• Maintain a visible, welcoming security presence.
• Identify safety hazards and document incidents with logs and reports.
• Assist guests with access requests following verification procedures.
• Use de-escalation to support a safe, service-focused environment.
• Respond to accidents and emergencies; provide First Aid as certified.
• Monitor CCTV, alarms and life-safety systems; follow procedures.
• Coordinate with Front Office, Residences, Engineering and other departments.
• Log and safeguard items, releasing only to verified owners.

Skills

Hospitality focus

Security officer experience

Excellent communication

Judgment & de-escalation

Driver's licence

Flexible schedule

CPR/AED/First Aid

Luxury environment experience

Job description

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

Job Description

A Security Officer at The Knox is, first and foremost, a Hospitality Professional. Their primary responsibility is to promote and protect the safety, security, and well-being of the hotel’s guests and Team Members while upholding the service standards and atmosphere of The Knox.

Security Officers are expected to conduct themselves with warmth, professionalism, discretion, and decorum at all times. Their presence should reflect a genuine commitment to assisting others, creating a welcoming environment, and enhancing the overall guest experience. Their approach should emphasize service, reassurance, and hospitality rather than enforcement, intimidation, or authority.

• Maintain a visible, welcoming security presence throughout the hotel and private residences. Patrol assigned areas and document checkpoints and actions taken.
• Proactively identify and report safety hazards, unsecured doors, suspicious activity, and unusual conditions through clear, timely activity logs and incident reports.
• Assist guests and residents with access requests, following verification procedures and protecting their privacy.
• Respond calmly and promptly to guest, resident, and Team Member concerns, using de-escalation to support a safe, service-focused environment.
• Respond to accidents, medical situations, and emergencies; provide First Aid, CPR, and AED assistance within current certifications, and coordinate with emergency responders.
• Monitor CCTV, alarms, fire and life-safety panels, and access-control points; follow post orders and emergency procedures, and participate in drills and training.
• Coordinate with Front Office, Residences, Engineering, Talent & Culture, and other departments to support property safety. Document incidents objectively and elevate them to the Director of Security or appropriate leader.
• Log and safeguard items received by Security and release them only to verified owners, following hotel procedures.

Qualifications

• A genuine hospitality professional first: warm, composed, discreet, and service-oriented, with the presence and judgment to protect an ultra-luxury environment without ever compromising its grace
• Prior experience as a Security Officer or in a comparable safety, Loss-prevention, or guest-service role; experience within a luxury hotel, residential, or resort environment is strongly preferred
• Exceptional written and verbal communication skills, with the ability to write clear, factual, objective incident reports and communicate calmly under pressure
• Sound judgment, situational awareness, and emotional intelligence, with a demonstrated ability to de-escalate and remain composed in dynamic situations.
• Hold a valid Driver's Licence in good standing
• Availability to work a flexible schedule, including overnights, weekends, and holidays, consistent with the 24-hour needs of a hotel and residential community
• Current certification in CPR, AED and Basic First Aid from the American Heart Association or American Red Cross, or the ability to obtain certification.

Additional Information

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training