Security Manager Senior, Identity & Access Management Operations

PNC Bank NA; Highland (TX); On-site; USD 146,000 - 299,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Job summary

PNC is seeking a Senior Identity & Access Management leader to manage day-to-day operations across IGA, PAM, and Agentic AI identities. Based in multiple U.S.

locations, the role focuses on strengthening operational performance, audit readiness, and identity-risk visibility within a regulated enterprise. Responsibilities include overseeing identity lifecycle processes, access provisioning and deprovisioning, certifications, and remediation, while driving automation and governance improvements

Qualifications

• 10+ years of progressive IAM, cybersecurity, information security, or related technology experience.
• Experience in Fortune 100 or similarly large, highly regulated organization.
• Experience managing IAM operations across IGA, identity lifecycle management, access certifications, SoD, PAM, and remediation.
• Experience leading teams, service performance, operational risk, incidents, metrics, and cross‑functional dependencies.
• Working knowledge of governance for human and non-human identities, including service, application, machine, workload, or autonomous identities.
• Strong leadership, communication, problem-solving, and stakeholder-management skills.

Responsibilities

• Lead IAM service delivery, operational priorities, incidents, escalations, control deficiencies, and continuous improvement across IGA and PAM.
• Oversee identity lifecycle processes, access provisioning and deprovisioning, certifications, entitlement governance, SoD, and remediation.
• Drive privileged account governance, onboarding, lifecycle management, credential controls, access reviews, and reduction of standing privileged access.
• Establish operational processes for discovery, ownership, lifecycle, access governance, monitoring, review, and decommissioning of Agentic AI and other non-human identities.
• Ensure IAM processes meet cybersecurity, risk, regulatory, audit, and compliance requirements.
• Partner with business, technology, cybersecurity, risk, audit, compliance, cloud, application, and AI stakeholders to address control gaps and improve service delivery.
• Develop KPIs, KRIs, dashboards, governance reporting, and executive-level visibility into IAM operational health, identity risk, control effectiveness, and privileged-access exposure.
• Lead and develop an IAM operations team while advancing automation, standardization, accountability, and operational excellence.

Skills

IAM leadership

Team leadership

Regulatory compliance

Stakeholder management

Non-human identities

Education

Bachelor's degree

IAM certifications (CISSP/CISM)

Tools

Oracle Identity Governance

SailPoint

Saviynt

CyberArk

Microsoft Entra ID

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Security Manager Senior within PNC's Technology organization, you will be based in Dallas, TX; Denver, CO; Phoenix, AZ; Birmingham, AL; Pittsburgh, PA or Cleveland, OH. The Opportunity: We are seeking an experienced Identity & Access Management leader to manage day-to-day operations across Identity Governance & Administration (IGA), Privileged Access Management (PAM), and Agentic AI and other non-human identities. This role will strengthen operational performance, control execution, audit readiness, and identity-risk visibility within a complex, highly regulated enterprise environment.

What You Will Do

• Lead IAM service delivery, operational priorities, incidents, escalations, control deficiencies, and continuous improvement across IGA and PAM.
• Oversee identity lifecycle processes, access provisioning and deprovisioning, certifications, entitlement governance, Segregation of Duties, and remediation.
• Drive privileged account governance, onboarding, lifecycle management, credential controls, access reviews, and reduction of standing privileged access.
• Establish operational processes for the discovery, ownership, lifecycle, access governance, monitoring, review, and decommissioning of Agentic AI and other non-human identities.
• Ensure IAM processes meet cybersecurity, risk, regulatory, audit, and compliance requirements.
• Partner with business, technology, cybersecurity, risk, audit, compliance, cloud, application, and AI stakeholders to address control gaps and improve service delivery.
• Develop KPIs, KRIs, dashboards, governance reporting, and executive-level visibility into IAM operational health, identity risk, control effectiveness, and privileged-access exposure.
• Lead and develop an IAM operations team while advancing automation, standardization, accountability, and operational excellence.

Qualifications

• 10+ years of progressive IAM, cybersecurity, information security, or related technology experience.
• Demonstrated success executing complex, enterprise-scale IAM programs within a Fortune 100 or similarly large, highly regulated organization.
• Experience leading IAM operations or programs across IGA, identity lifecycle management, access certifications, SoD, PAM, and control remediation.
• Experience managing teams, service performance, operational risk, incidents, escalations, metrics, and cross‑functional dependencies.
• Working knowledge of governance for human and non-human identities, including service, application, machine, workload, or autonomous identities.
• Strong leadership, communication, problem-solving, and stakeholder-management skills.

Preferred Experience

• Experience with Oracle Identity Governance/Oracle Identity Manager, SailPoint, Saviynt, CyberArk, Microsoft Entra ID, or comparable enterprise platforms.
• Experience governing Agentic AI, machine identities, workload identities, service accounts, or other non-human identities.
• Experience with IAM modernization, automation, Zero Trust, least privilege, Zero Standing Privilege, risk-based access, or short-lived access models.
• Experience supporting regulatory examinations, audits, control testing, and findings remediation.
• Bachelor's degree in a related discipline or equivalent professional experience; CISSP, CISM, CRISC, CGEIT, or relevant IAM/PAM certifications preferred.

What Success Looks Like

Success includes reliable identity services, timely certifications and remediation, reduced excessive and privileged access, improved governance of non-human identities, stronger control effectiveness, increased automation, and clear reporting of IAM risk and operational performance.

Job Description

Manages multiple teams focused on maintaining confidentiality, integrity, and availability of data, systems, and networks. Responsible for management and oversight of applicable security technology products for network, systems and data. Develops, implements and enhances policies and procedures to improve the operation and effectiveness of the organization. Provides technical and professional advice or knowledge regarding various administrative areas of responsibility. Oversees and manages administrative staff. Provides professional and personal growth and development to individuals as appropriate.

PNC Employees Take Pride

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results.
• Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Preferred Skills

• Business Continuity, Data Privacy, Disaster Recovery (DR), Information Security, Network Security, Risk Management, Security Audit, Security Management, Security Operations, Vulnerability Management
• Competencies: Information Assurance, Information Security Audits, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, Knowledge of Organization, Planning: Tactical, Strategic

Work Experience & Role Expectations

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

BachelorsCertifications: No Required Certification(s)Licenses: No Required License(s)Language Assessments: No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $146,300.00 – $298,870.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/03/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• Paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.

Other Information

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