Security Manager — Luxury Hotel Reopening

The Hoxton; Delano (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

The Hoxton Delano is seeking a Security Manager to oversee guest and staff safety, manage security operations, and support a luxury hospitality environment at Delano, CA. The role emphasizes incident response, reporting, and cross-department collaboration.

Ideal candidates bring up-front hospitality security experience, strong communication, and the ability to work overnight shifts as needed to ensure continuous security coverage. The position is full-time and on-site at the Delano property.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Proven experience as security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Familiarity with report writing.
• Excellent surveillance and observation skills.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Must be able to stand or walk a minimum of eight-hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• All team members must maintain a neat, clean and well-groomed appearance.

Responsibilities

• Acts as an ambassador of the venue ensuring its safety to all guests and employees.
• Ensures all security staff is in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations.
• Trains, counsels, and coaches the Security team when needed in the performance of their job responsibilities.
• Must be prepared to work overnight shifts, if needed, to support continuous security operations and respond to critical incidents.
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
• Communicates with management, VIP hosts & service staff to rectify all customer needs, comments or incidents.
• Works cooperatively with all other departments to ensure efficient Security support services are provided as needed.
• Adheres to all established policies, procedures, and guidelines.
• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees.
• Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security if there is a potential safety issue.
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers.
• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct.
• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests.
• Will be responsible for preparing written reports.
• Watch alarm systems or video cameras and operate detecting/emergency equipment.
• Perform first aid or CPR.
• Provide excellent customer service.
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Skills

Surveillance

Report writing

Customer service

Communication

Multitasking

Teamwork

English proficiency

Education

High School Diploma or equivalent

Job description

The Hoxton Delano is seeking a Security Manager to oversee guest and staff safety, manage security operations, and support a luxury hospitality environment at Delano, CA. The role emphasizes incident response, reporting, and cross-department collaboration.

Ideal candidates bring up-front hospitality security experience, strong communication, and the ability to work overnight shifts as needed to ensure continuous security coverage. The position is full-time and on-site at the Delano property.