Security Manager

mcrhotels.com; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

MCR is seeking a Security Manager at the O'Hare Hyatt Regency in Rosemont, IL to lead the security department and officers, ensure guest and staff safety, and enforce hotel policies. The role covers shifts, conducts patrols, and coordinates with HR, HR and local authorities to handle incidents and maintain order.

The ideal candidate has supervisory security experience, strong communication skills, and the ability to respond quickly in emergencies.

Qualifications

• High school diploma or equivalent required.
• Previous security field experience with supervisory duties is a plus.
• Ability to work in varied environments (cold, rain, snow, heat).
• Physical ability to lift up to 40 pounds and traverse stairs.
• Strong judgment, quick thinking, and decisive action in emergencies.
• Flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Manage and supervise security personnel and daily security operations
• Ensure safety of guests, staff and hotel property
• Conduct regular patrols and inspections on hotel premises
• Establish departmental and hotel security protocols with leadership
• Prepare detailed incident and investigation reports
• Coordinate safety compliance and emergency preparation trainings with HR
• Respond to and follow up on security incidents
• Collaborate with conventions, vendors and local law enforcement
• Patrol lobbies, corridors, and public spaces
• Investigate disturbances, thefts, vandalism and other incidents
• Detect fires or unsafe conditions and report damages
• Assist in emergencies and coordinate Lost and Found procedures
• Notify team and management of suspicious activity
• Coordinate with management to seize property when needed
• Enter guest rooms as needed for safety and security verifications
• Other duties as assigned

Skills

Security management

Staff supervision

Emergency response

Patrol inspections

Communication

Education

High school diploma

Job description

Chicago IL O'Hare Hyatt Regency, 9300 Bryn Mawr Ave, Rosemont, Illinois, United States of America

Job Description

The Security Manager will be responsible for managing the security department and security officers, it's policies and practices, as well covering shifts, including patrolling the hotel premises, maintaining order, enforcing rules and regulations, and insuring observance of applicable laws.

Responsibilities:

• Manage and Supervise Security personnel and daily security operations
• Ensure safety of guests, staff and hotel property
• Conduct regular patrols and inspections on hotel premises
• Along with hotel leaders, establish departmental and hotel security protocols
• Prepare detail incident and investigation reports
• In coordination w/ HR, conduct regular safety compliance and emergency preparation courses for hotel staff
• Respond and Follow up w/ any security related incidents.
• Work closely with conventions, vendors and local law enforcement
• Patrol lobbies, corridors, and public spaces
• Investigate disturbances, complaints, thefts, vandalism, etc.
• Detect fires or unsafe conditions
• Evaluate safety equipment and report any damages
• Warn or evict troublemakers as needed
• Obtain assistance for accident victims and file accident reports
• Notify team members and management of suspicious behaviors
• Assist management and enforcement officers in emergency situations
• Enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property
• Coordinate Lost and Found procedures
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• Previous experience in security field a plus, including supervisory/management duties
• Ability to work in various environments such as cold, rain, snow, or heat depending on the property location
• Ability to occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders regularly
• Stand or walk on various surfaces for long periods of time
• Think clearly and react quickly in emergencies
• Make conclusions based on facts and on your own personal judgment
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Excellent communication and interpersonal skills

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone ofFast Company’​s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members