Security Manager

Highgate

Carolina (PR)

On-site

USD 55,000 - 75,000

Full time

40 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Leave benefits

Job summary

Highgate Hotels is seeking an experienced Security Supervisor to oversee all security operations at our hotel. You will lead security staff, develop plans, and ensure a safe guest experience. You will collaborate across departments, respond to incidents, and maintain reports and compliance with SOPs.

Bilingual English/Spanish communication is required to serve diverse guests and teams. Join a team focused on protecting guests, staff, and property, with opportunities to train, advance, and

Qualifications

5+ years of progressive experience in hotel security or a related field.
Military or law enforcement experience is preferred but not indispensable.
Must be able to effectively communicate in English and Spanish, both verbally and in writing, with all levels of employees and guests.
Must collaborate with all departments to ensure compliance with security protocols.
Approach all encounters with guests and employees in a respectful, service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in accordance with hotel standards.
Maintain professional appearance and grooming, including nametags.
Crisis management experience is preferred.

Responsibilities

Oversee all security aspects of the daily operation of the Hotel.
Supervise and train security personnel.
Develop and implement security plans and policies to protect assets and people at the hotel.
Respond to guest complaints in a timely manner.
Keep immediate supervisor informed of all issues requiring attention.
Maintain relations with government and law enforcement partners supporting hotel security.
Prepare and submit required reports promptly.
Ensure compliance with SOPs and requisition procedures.
Be visible on the floor and assist staff as needed.
Be involved in and/or conduct departmental and hotel training.

Skills

English

Spanish

Job description

Highgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Yearly

Overview

Oversee all security aspects of the daily operation of the Hotel.
Supervise and train security personnel.
Develop and implement security plans and policies to protect assets and people at the hotel.
Respond to guest complaints in a timely manner.
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
Maintain professional relationships with main government and law enforcement partners that may support hotel security operations.
Prepare and submit required reports in a timely manner.
Ensure compliance with SOP’s in the hotel.
Ensure compliance with requisition procedures.
Be visible on the floor and assist staff as needed.
Be involved in and/or conduct departmental and hotel training.

Qualifications

At least 5 years of progressive experience in hotel security or a related field.
Military or law enforcement experience is preferred but no indispensable.
Must be able to effectively communicate in English and Spanish, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must collaborate with all departments, to ensure compliance of security protocols.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Crisis management is preferred.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.