Security Manager

Volunteers of America; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas seeks a Security Manager to oversee all security operations, including monitoring, training, and incident investigations. You will supervise staff, ensure safety and compliance with ACA, PREA and OSHA standards, and coordinate response plans for emergencies across the facility.

This role requires strong leadership, English proficiency, and a commitment to safeguarding residents and staff.

Qualifications

• Bachelor’s degree preferred in security management or related field.
• Five years of transferable management experience in human services, corrections, or security.
• Ability to communicate in English; bilingual skills a plus.

Responsibilities

• Manage and train security staff to ensure policy and procedural compliance.
• Oversee 24/7 security operations, scheduling, and inspections.
• Lead emergency training, risk management, and incident investigations.
• Maintain records and monitor security equipment and procedures.

Skills

Security management

Security operations

Staff supervision

Strong communication

Bilingual a plus

Education

Bachelor’s Degree in security management or related field

High school diploma or equivalent with 5 years transferable experience

Tools

Microsoft Office Suite

Job description

COMPANY OVERVIEWVolunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.JOB SUMMARYThe Security Manager is responsible for the overall security of the facility, including perimeter control, alarm system, camera, radios, keys, security equipment, scanners, and contraband control. The candidates provide direct oversight of shift coverage 24/7 (weekends, holidays and after business hours). Also, the candidate is responsible for maintaining safety in the residents living quarters to ensure accountability and compliance with the goals of the organization, policies, procedures, and funding source requirements. Monitor and coordinate urine surveillance system to ensure compliance with Bureau of Prisons (BOP) requirements. The candidate shall be accessible to work at least on late day on rotation schedule as required to train security personnel monitor staff performance to ensure operational compliance.RESPONSIBILITIESManage and train security personnel to ensure compliance with VOACC policiesPromote, maintain the safety, and security of the facility in compliance with VOACC procedures, funding source requirements, ACA, PREA and OSHA regulations.Overall management and supervision of security schedule/ shift coverage operations 24/7Conduct regular security and safety inspections of the facility on each shift.Recruit, supervise, evaluate security operation and present security improvement plan to the senior management team semi-annually or as necessaryDevelop and lead the program emergency response training and risk management.Ensure that the team follows security, life and safety protocol requirementsWrite comprehensive report and investigate any security and safety violationsDevelop, implement, and coordinate pre-service and in-service training for security staff.Maintain working knowledge and expertise of VOACC policies, procedures, and operations, as well as funding sources contractual requirements.Perform functions related to the BOP center disciplinary process as directed.Conduct security staff meetings monthly as well as attend monthly program meetings and other VOACC work related meetings and functions.Maintain security operations records to comply with VOACC policies and procedures and BOP/ACA/PREA requirementsMonitor security equipment, and supplies requisition including quarterly key inventoryPerform duties related to the urine/breath surveillance program, including managing the procurement and processing of urine specimens in compliance with facility procedures.Coordinate facility shakedown semi-annually and submit detail report within 2 weeksMonitor the medication log in accordance with policy and procedures and conduct medication inventory monthly to ensure proper handling of all medications to include disposition and documentation for auditDevelop and utilize a network of community resources relative to the needs of facility security operations.Manage and control contraband and disposition of contraband items as requiredServe as On-Call Supervisor (OCS) as scheduled.Act as Director (s) as required during the absence of senior management team.Prepare weekly, monthly, or other periodic reports as required.Drive company business and/or transport clients as required.Participate in professional enhancement training and activities, to include 40 hours of annual training as mandated by the ACA, VOAC, and funding, and CPR/First Aid/AED instructor certifications.Represent the program to the public, community agencies, and funding sources, professionally and appropriately.Assist to ensure the facility's compliance with the American Correction Association (ACA) standards for accreditation and Prison Rape Elimination Acts (PREA)Perform other duties as assigned.EFFECT ON END RESULTTo maintain and improve security operations and audit complianceTo maintain a well-trained and functioning staff.To assist in the operation of the facility to meet program goals, residents accountability requirements as detailed in SOW funding sources, and the standards of OSHA.ACA, PREATo ensure a safe, sanitary, and secure environment 24/7PHYSICAL REQUIREMENTSThe physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipmentOperating office equipment requiring continuous or repetitive hand/arm movements.The ability to remain in a sitting position for extended periods of timeREQUIREMENTSBachelor’s Degree in security management or a related major in the field of human services preferred.A high school diploma or equivalent is required with five years of transferable experience, preferably management experience in human services or corrections or security.Must possess the following minimum qualifications and experience:Previous security, law enforcement or military experienceAbility to make independent decisions using good judgement, analyzing and independently solving a variety of difficult situations and problemsAbility to speak, read, write and understand English language to complete job requirements and to communicate with team members, visitors, and law enforcement agencies.Knowledge of principles and practices of security operations and management, enforcement procedures and safety practices in a correctional setting or community Re-Entry facility environmentThe position requires a reasonable proficiency with business computer applications and a working knowledge of security operations, health and safety regulations as pertains to a community residential center.A reasonable combination of the following skills and abilities to develop security staffing plan, emergency, security equipment, contraband control, urine surveillance, public relations, and personnel supervision.Medical clearance for Tuberculosis and annually thereafter.Acceptable Bureau of Prisons background, OIG Exclusion checkCPR/First Aid Certification must be acquired and maintained once employedExcellent written and verbal communication skillsAbility to work in a fast healthcare environmentExperience with Microsoft Suite (Power-point, Excel, Word etc)Bilingual in any language a plusEEO/AA