Security Lobby-39396

Harvard Protection Services; New York (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health & welfare

Dental insurance

Vision insurance

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services seeks a Customer Service Officer to provide professional security and life safety services at client facilities in New York. You will greet visitors, monitor access points, patrol premises, and respond to incidents with a customer-focused approach.

Requirements include state- or municipality-licensed security credentials, a high school diploma or GED, and reliable transportation. The role offers an hourly pay rate with health, dental, vision, leave, and 401K benefits.

Qualifications

• Security officer licenses required by state/municipality.
• High School Diploma or GED required.
• Reliable means of communication and transportation required.
• Must have a security guard license or obtain one quickly.
• Strong interpersonal and professional demeanor.
• Neat and professional appearance.
• Computer skills to operate security and communication devices.
• Ability to write routine log entries and incident reports.
• Experience in contract security, law enforcement, military, or customer service helpful.

Responsibilities

• Maintain professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain visible presence in the assigned facility.
• Monitor environment to detect suspicious or unsafe activity.
• Familiarize with access points, customers, tenants, visitors, and guests.
• Greet people professionally; assist guests and employees.
• Answer questions and provide customer-focused support.
• Answer phones professionally.
• Control entry/exit for authorized persons.
• Enforce facility policies within limits.
• Perform patrols by foot or vehicle.
• Monitor for theft or unauthorized removal of property.
• Follow emergency procedures and action plans.
• Monitor alarms and systems as required.
• Prepare reports on accidents and incidents.

Skills

License

High School Diploma

Reliable Transport

Communication Skills

Professional Demeanor

Computer Skills

Incident Reporting

Education

High School Diploma

Job description

Position Objective

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Essential Duties and Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws

Salary & Wage Details

USD $18.30/Hr.

Schedule

Monday - Friday 8am - 4pm