Security Installation Technician - New Castle, DE

Nrg Bluewater Wind; New Castle (DE); Hybrid; USD 40,000 - 60,000; Full time

Job summary

NRG Energy in New Castle, DE is seeking a Security Installation Technician to install, service, and troubleshoot smart home technology in customer homes, while delivering high‑quality service and peace of mind.

We hire for attitude and train for skill. A valid driver’s license, reliable transportation, and the ability to pass background checks are required; experience in retail or service sales is a plus, and the job includes opportunity for income growth through commissions.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Ability to act with integrity while building rapport with diverse customers.
• Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• A valid driver’s license, a good driving record, and reliable transportation; must live within a 20-mile radius of the city.
• Must pass post-offer background investigation and licensing requirements per applicable law.

Responsibilities

• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

Skills

Sales Mindset

Customer First Attitude

Technical Aptitude

Job description

Select how often (in days) to receive an alert:

Security Installation Technician - New Castle, DE

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you'll do:

Earn piece rate pay and enjoy an unlimited commission plan.

Become an expert on smart home technology by training on industry-leading products.

Manage inventory and assets with a business owner mentality.

Install, service, and troubleshoot cutting-edge smart home technology in customer homes.

Create solutions to protect and simplify customers’ lives.

Conduct routine maintenance and inventory of company products and equipment.

Explain and provide detailed system capabilities and operational instructions to various customers.

Control your own income by providing opportunities for customers to purchase additional products and services.

Leverage service and installation appointments into leads and revenue.

What we're looking for:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

A Sales Mindset:Experience in retail, B2C sales, insurance, or service-based sales is a major plus.

Customer First Attitude:Ability to act with integrity while building rapport with diverse customers.

Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Requirements:A valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post-offer background investigation and licensing requirements per applicable law; must live within a 20-mile radius of the city.

Physical Requirements of the Role:

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

Climb and descend extension and step ladders with tools and equipment on a repeated basis

Lift, carry, and maneuver up to 50 pounds frequently

Work outdoors in varying weather conditions, including heat and cold

Enter and perform work in attics:

Temperatures may exceed 110 F for short periods

Openings can be as small as 16" x 30" of 18" x 24"

Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time

Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between

Operate a company vehicle repeatedly

Perform work while standing for extended periods

Perform outdoor work with potential for bee stings

Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.