Security Infrastructure Engineer

ADRM; Woburn (MA); Presencial; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision insurance

401(k) with company match

Profit sharing

Promotions from within

Descripción de la vacante

ADRM is a leading physical security consulting firm seeking a Security Infrastructure Engineer to own health, performance, and continuous improvement of enterprise physical security systems across client environments.

You will partner daily with client security teams, facilities, IT, and integrators to ensure doors, readers, cameras, and platforms operate at peak potential. This role requires hands-on depth and a client-first mindset.

Formación

• Hands-on experience administering enterprise physical security systems.
• Experience with access control and video management platforms in corporate or campus environments.
• Certifications in leading access control systems are highly valued.

Responsabilidades

• Own daily administration, monitoring, and optimization of access control and VMS across client environments
• Configure cardholder databases, access levels, schedules, and door/reader settings
• Troubleshoot hardware end-to-end and coordinate with integrators for field repairs
• Manage service tickets end-to-end with a focus on client satisfaction
• Deliver reports on system health and performance trends for leadership
• Collaborate with client teams to drive implementations and upgrades
• Identify risks and opportunities across security platforms
• Represent ADRM in client meetings with professional communication
• Support project management during deployments and transitions
• Participate in on-call rotations and travel to client sites as needed

Conocimientos

Access control

Video management

Security systems administration

Client-focused communication

Troubleshooting

Project coordination

Educación

Bachelor’s degree in Criminal Justice or related field

Herramientas

Lenel OnGuard

C-CURE 9000

Genetec Synergis

Milestone XProtect

Axis

AMAG Symmetry

Avigilon

Descripción del empleo

ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. We disrupt the security landscape through data-driven risk management, safeguarding critical assets for clients in Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.

Our work is guided by six core values - Balance, Curiosity, Integrity, Respect, Team, and Trust - and backed by a team that is passionate about protecting what matters most. We move fast, we care deeply, and we do it together.

The Opportunity

This is not a break-fix role. As a Security Infrastructure Engineer at ADRM, you will be embedded as a trusted technical expert for our clients - owning the health, performance, and continuous improvement of enterprise physical security systems (access control, video surveillance, intrusion detection, and visitor management) across some of the most demanding environments worldwide.

You will partner daily with client security teams, facilities, IT departments, and systems integrators to ensure the doors, readers, cameras, and security platforms operate at the highest potential. You bring hands-on physical security systems depth and a client-first mindset.

What You’ll Do

• Own the daily administration, monitoring, and optimization of enterprise Access Control Systems (e.g., Lenel OnGuard, C-CURE 9000, Genetec Synergis, AMAG Symmetry) and Video Management Systems (e.g., Genetec Security Center, Milestone XProtect, Avigilon) across client environments
• Configure and maintain cardholder databases, access levels, schedules, door and reader configurations, alarm monitoring, and camera settings, including field of view, recording, and retention
• Troubleshoot physical security hardware end-to-end - door controllers and panels, card readers, locks and door hardware, cameras, NVRs and recording servers, and intrusion panels - coordinating with integrators on field repairs
• Manage physical security service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
• Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
• Proactively identify risks and improvement opportunities across client security platforms before they become problems
• Represent ADRM in client meetings and calls with technical credibility and strong professional communication
• Support project management activities during system deployments and technology transitions
• Participate in client on-call rotation as needed to ensure continuity of service
• Travel to client sites as needed to support implementations, system commissioning, and relationship-building
• Partner with peers and leadership to maintain client priority lists and track critical path items

What You’ll Bring

• Bachelor’s degree in Criminal Justice, Emergency Management, Computer Science, Information Technology, or related field preferred; equivalent hands-on experience in security systems integration, administration, or field service is valued equally
• 3+ years of hands-on experience administering enterprise physical security systems - specifically Access Control and Video Management Systems - in a corporate, campus, critical infrastructure, or systems integrator environment
• Manufacturer certification(s) in C-CURE, Lenel OnGuard, Genetec, Milestone, Axis, AMAG, Avigilon, or other leading access control and video management platforms strongly preferred; ASIS PSP a plus
• Experience with physical security system implementations and commissioning, including working from floor plans, door/device schedules, and as-built drawings
• Working familiarity with visitor management and intrusion detection platforms (e.g., Bosch, DMP, Honeywell)
• Working knowledge of the IT that supports security platforms - Windows Server, Active Directory integration, IP networking and VLANs, PoE, and the virtual machines that host access control and VMS servers
• Demonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calm
• Excellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholders
• Ability to work independently and as part of a collaborative, distributed team
• Ability to walk long distances during site visits and commissioning

Why ADRM

• Be part of a forward-thinking firm that is actively reshaping how organizations think about physical security
• Work alongside a team of experienced professionals who take their craft seriously and support each other
• ADRM covers 100% of health, dental, and vision insurance premiums for team members AND their dependents - one of the most comprehensive benefits packages in the industry
• Robust 401(k) plan with a generous company match and profit sharing
• A culture built on Balance, Integrity, and Trust - not just words on a wall
• Real opportunity to grow: ADRM is scaling quickly, and we promote from within

At ADRM, we believe diverse perspectives make us stronger. We're committed to creating an inclusive environment where every team member can contribute and grow