Security Incident Response Orchestration Lead

Bank of America; Chicago (IL); On-site; USD 150,000 - 190,700; Full time

Job summary

Bank of America is seeking a Security Incident Response Orchestration Lead in Chicago to set the vision and execute enterprise-grade security automation across SOAR platforms such as Splunk SOAR and Tines. You will drive cross‑functional alignment with security operations, product management, engineering, and executive leadership to transform incident response through automation and AI-enabled decisioning.

The role requires 10+ years in security operations and 5+ years with SOAR tooling, plus a

Qualifications

• 10+ years of experience in Security Operations, Incident Response, Detection Engineering, or Security Automation.
• 5+ years with Splunk SOAR (Phantom) and hands-on experience with Tines in enterprise environments.
• Proven track record of leading large-scale SOAR or automation programs.
• Deep expertise in incident response lifecycle, SOC operating models, and automation strategy.

Responsibilities

• Serve as enterprise technical authority for security orchestration across Splunk SOAR and Tines.
• Define and evolve long-term architecture, strategy, and roadmap for SOAR and automation platforms.
• Establish enterprise standards, reusable frameworks, and orchestration patterns to drive consistency and scale.
• Lead end-to-end design authority for complex, cross-platform automation initiatives.
• Partner with Product Management and senior leadership to shape portfolio prioritization and strategic investments.
• Drive intake governance model, ensuring automation demand is evaluated and aligned to outcomes.
• Define and track enterprise value metrics (MTTR reduction, analyst efficiency, operational risk reduction).
• Influence multiple security domain teams to adopt standardized automation patterns and best practices.
• Provide technical leadership and mentorship to senior engineers across SOAR platforms.
• Lead design and oversight of enterprise integrations (Microsoft Graph, CrowdStrike, Tanium, ServiceNow, etc.).
• Ensure platform reliability, resilience, and auditability standards across automation implementations.

Skills

SOAR

Automation

Security Operations

Incident Response

Architectural Design

Leadership

Cross‑functional Collaboration

Stakeholder Management

Python

DevOps Practices

Risk Management

Technical Strategy

Compliance

Cloud Security

Governance

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

The Security Incident Response Orchestration Lead is the senior technical authority responsible for setting the vision, architecture, and execution strategy for enterprise‑scale security automation. This role leads the design and evolution of orchestration capabilities across Splunk SOAR, Tines, and AI‑enabled platforms, ensuring scalable, resilient, and governed solutions aligned to enterprise security objectives.

As a principal‑level contributor, this role drives cross‑organizational alignment across security operations, product management, engineering, and executive leadership to transform incident response through automation and intelligent decisioning. The role defines long‑term strategy, establishes engineering standards, and ensures measurable business outcomes through effective orchestration.

This position is accountable for advancing agentic AI adoption in security operations, embedding governance, observability, and control mechanisms that enable safe, reliable, and value‑driven automation at scale.

Core Responsibilities

• Serve as the enterprise technical authorityfor security orchestration across Splunk SOAR and Tines
• Define and evolve the long‑term architecture, strategy, and roadmapfor SOAR and automation platforms
• Establish enterprise standards, reusable frameworks, and orchestration patternsto drive consistency and scale
• Lead end‑to‑end design authorityfor complex, cross‑platform automation initiatives
• Partner with Product Management and senior leadership to shape portfolio prioritization and strategic investments
• Drive intake governance model, ensuring automation demand is evaluated, prioritized, and aligned to measurable outcomes
• Define and track enterprise value metrics(MTTR reduction, analyst efficiency, operational risk reduction, automation coverage)
• Influence and guide multiple security domain teams (15+ teams)to adopt standardized automation patterns and best practices
• Provide technical leadership and mentorshipto senior and principal engineers across SOAR platforms
• Act as escalation point for high‑risk, high‑complexity orchestration challengesand systemic platform issues
• Lead design and oversight of enterprise integrations, including but not limited to:
  • Microsoft Graph / Entra ID / M365 Defender
  • CrowdStrike Falcon
  • Tanium
  • BloodHound
  • Anvilogic
  • ThreatQ
  • ServiceNow (Incidents, SecOps, CMDB, IR workflows)
• Drive platform reliability, resilience, and auditability standardsacross all automation implementations

AI‑Enabled & Agentic Automation

• Define enterprise vision for AI‑driven security operations, including copilots, agents, and MCP‑aligned orchestration
• Lead design of AI‑assisted investigation, triage, and response workflowsintegrated with SOAR decisioning
• Establish and enforce enterprise AI governance framework, including:
  • Human‑in‑the‑loop approval models and escalation paths
  • Deterministic fallback and fail‑safe execution patterns
  • Access controls, observability, logging, and auditability aligned with enterprise risk standards
• Define architectural patterns for AI‑integrated SOAR systems, including:
  • Retrieval‑Augmented Generation (RAG) design and secure knowledge integration
  • Vector embedding strategies for semantic search and correlation
  • Scalable data pipelines for incident context, detections, and response history
• Evaluate and approve AI use casesbased on operational value, risk, and production readiness
• Partner with governance, risk, and compliance teams to ensure safe, auditable deployment of AI capabilities

Required Qualifications

• 10+ years of experience in Security Operations, Incident Response, Detection Engineering, or Security Automation
• 5+ years of deep, hands on experience with Splunk SOAR (Phantom) in addition to hands on experience with Tines (required) in enterprise environments
• Proven track record of leading large‑scale SOAR or automation programs
• Deep expertise in incident response lifecycle, SOC operating models, and automation strategy
• Strong experience designing and scaling secure, reliable, and governed automation architectures
• Experience integrating SOAR platforms with enterprise systems (Microsoft Graph, CrowdStrike, Tanium, ServiceNow, etc.)
• Demonstrated ability to influence senior leadership and drive cross‑organizational initiatives
• Expertise in translating complex, ambiguous problems into clear architectural solutions and execution plans

Desired Qualifications

• Prior experience operating at principal, staff, or architect levelin cybersecurity engineering
• Experience defining or leading enterprise security architecture or SOC transformation initiatives
• Strong proficiency in Python, REST APIs, and modern authentication (OAuth, SAML, etc.)
• Experience with AI‑enabled security operations, including copilots, LLM integrations, or agent‑based systems
• Hands‑on or architectural experience with RAG frameworks, vector databases, and AI data platforms
• Familiarity with cloud security architecturesacross AWS, Azure, and Google Cloud
• Experience working with governance frameworks (MRM, audit, compliance, risk controls)in regulated environments

Skills:

• Influence
• Result Orientation
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Access and Identity Management
• Cyber Security
• Information Systems Management
• Risk Management
• Solution Delivery Process
• Collaboration
• Critical Thinking
• DevOps Practices
• Financial Management
• Test Engineering

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits informationPay range$150,000.00 - $190,700.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.