Security II Officer - 2nd Shift

Holiday Inn Club Vacations; Kissimmee (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Job summary

Orange Lake Resort in Kissimmee, FL is seeking a Security Officer to safeguard guests, staff, and property. You will be the visible deterrent to crime, respond to incidents, and assist with safety and emergency procedures while maintaining a welcoming guest experience.

The role requires a professional demeanor, strong communication skills, and the ability to work under pressure in a high-contact hospitality environment. Valid driver’s license and basic patrol duties are involved.

Qualifications

• 18+ years of age with a valid driver's license.
• Two years of hotel or retail experience preferred.
• Strong guest-service mindset and professional demeanor.
• Ability to work under pressure and respond to incidents.
• Good verbal and written communication skills.

Responsibilities

• Greet guests warmly and provide guidance about the resort; document visitors entering the property.
• Serve as first responder for accidents; administer first aid and notify emergency services as needed.
• Patrol the resort to ensure safety of guests, employees, and assets; address hazards and enforce procedures.
• Identify and engage suspicious individuals while maintaining safety and liability controls.
• Dispatch calls accordingly and coordinate incident responses.

Skills

Guest-focused

Communication

Tools

Two-way radio

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

This position is responsible for ensuring the safety and security of guests, employees, and company assets while serving as a visible deterrent to crime and policy violations. Security Officers act as first responders to guest or employee injuries and accidents and support efforts to prevent workplace incidents. This high guest-contact role requires an approachable, professional demeanor and a strong guest-focused mindset.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

ESSENTIAL DUTIES AND TASKS

• Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly

EDUCATION and/or EXPERIENCE

• Two years of hotel or retail experience with high customer contact preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

QUALIFICATIONS

• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 years of driving experience.
• Must meet company required motor vehicle policy standards
• Have a guest focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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