Security Gatehouse Officer

Erickson Senior Living; Charlestown (IN); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, dental and vision packages

PTO + volunteer hours

401k with 3% match

Onsite medical centers

Food and dining discounts

Growth opportunities

Job summary

Erickson Senior Living is seeking a Gatehouse Officer at Charlestown to staff the entrance and provide exceptional hospitality and security. The role runs Monday through Friday from 7:00 am to 3:00 pm, focusing on visitor greeting, traffic screening, and documenting entries.

Responsibilities include directing visitors, issuing parking passes, and reporting incidents. Benefits include medical, dental, vision packages, PTO with volunteer hours, a 401(k) match, onsite medical centers, and meal

Qualifications

• Must be at least 18 years old.
• Prior experience as a Security Gatehouse Officer preferred.
• Current and valid driver’s license preferred.

Responsibilities

• Acknowledge visitors with a pleasant greeting and offer assistance.
• Screen all vehicle and pedestrian traffic entering the community.
• Provide parking passes, maps, and direct visitors to appropriate spaces.
• Document all visitors and vendors/contractors in the gatehouse log.
• Inform supervisor of inspectors, government representatives, process servers, or law enforcement entering the community.
• Complete thorough incident reports using the online system.
• Maintain confidentiality of protected health information and other sensitive data.

Skills

Customer service

Communication

Professionalism

Tools

Driver's license

Job description

Location:

Charlestown by Erickson Senior Living

Monday - Friday , 7:00am - 3:00pm

Join our team as a Gatehouse Officer. In this role you will staff the Gatehouse entrance to the community and deliver exceptional customer service and hospitality, while fostering an environment of safety and security.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Compensation: commensurate with experience, range $18.00- $19.25.

How you will make an impact

• Acknowledge visitors, provide a pleasant greeting, and offer assistance as needed to all persons entering the community
• Screen all vehicle and pedestrian traffic entering the community
• Provide proper parking passes, maps, and instructs visitors to park in appropriate spaces
• Document all visitors and vendors/contractors via the standard gatehouse log in
• Inform the security and emergency services supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community
• Complete thorough and detailed incident reports using our online report system
• Maintain strict confidentiality regarding all information pertaining to protected health information or any other sensitive or confidential information obtained while employed by or pertaining to the company, its employees, business information, or residents

What you will need

• Must be at least 18 years old
• Prior experience as a Security Gatehouse Officer preferred
• Current and valid driver’s license preferred

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Charlestown is a beautiful 110-acre continuing care retirement community located in Catonsville, Maryland, a suburb of Baltimore. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Charlestown is dedicated to fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you’ll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.