Security Engineer II: ZScaler & DLP Policy Tuning (Remote)

collegeboard; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

College Board is seeking a Security Engineer II to help scale ZScaler and DLP controls across the organization. You will triage tickets, assist end users with policy blocks, and tune security policies while aligning with IT and business stakeholders.

This fully remote role offers nationwide flexibility and collaboration with IT, Network Engineering, Compliance, and business units to maintain effective security operations and accurate documentation.

Qualifications

• 2 to 4 years of experience in cybersecurity, IT operations, network security, or a related technical role.
• Working knowledge of network security concepts and data protection principles (DLP, secure web gateways, ZTNA).
• Hands-on experience investigating and resolving policy or access issues with structured documentation and SLAs.
• Ability to communicate clearly with end users and stakeholders across technical and non-technical audiences.
• Strong organizational and documentation skills, with audit-ready records.
• Willingness to learn new security tools and technologies as required.
• Authorization to work in the United States.

Responsabilités

• Triage ZScaler and DLP tickets and route by severity.
• Investigate policy blocks and DLP alerts; resolve issues.
• Support end users with access issues and provide guidance.
• Maintain ticket documentation for SLA tracking.
• Tune DLP rules and ZScaler policies to reduce false positives.
• Roll out policy changes across business units.
• Maintain registry of active policies and justifications.
• Test policy changes before production deployment.
• Develop clear RACI and escalation paths for ZScaler/DLP issues.
• Create knowledge base articles, runbooks, and triage playbooks.
• Participate in team routines and contribute to process improvements.
• Produce reports on ticket volume and SLA performance.

Connaissances

Network security concepts

Data protection principles (DLP)

Policy troubleshooting & triage

Documentation & audit readiness

User-facing communication

Learning new security tools

US work authorization

Outils

SIEM

ServiceNow / ITSM

Splunk

ZScaler / DLP tooling

Description du poste

College Board is seeking a Security Engineer II to help scale ZScaler and DLP controls across the organization. You will triage tickets, assist end users with policy blocks, and tune security policies while aligning with IT and business stakeholders.

This fully remote role offers nationwide flexibility and collaboration with IT, Network Engineering, Compliance, and business units to maintain effective security operations and accurate documentation.