Security Dispatcher Part Time Afternoons

Tenet Healthcare; Detroit (MI); On-site; USD 30,000 - 45,000; Part time

Job summary

A leading healthcare organization is looking for a part-time Security Dispatcher to manage communications for DMC Police Authority at Sinai-Grace Hospital. This role includes monitoring safety systems, dispatching emergency responses, and providing high-quality customer service. Candidates should possess strong communication skills and the ability to remain calm in crisis situations.

Qualifications

• High school graduate or GED required.
• Effective written and oral communication skills are a must.
• Ability to handle both common and crisis situations calmly.

Responsibilities

• Monitor and respond to life safety systems.
• Receive emergency and non-emergency calls and prioritize them.
• Provide exceptional customer service to staff, patients, and visitors.

Skills

Effective communication skills

Interpersonal skills

Crisis management skills

Critical thinking skills

Active listening

Customer service

Education

High school graduate or GED

Job description

Job Description - Security Dispatcher Part Time Afternoons (2506000609)

Job Description

Security Dispatcher Part Time Afternoons - 2506000609

Description

Description :

DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

Summary Description

Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, The Dispatcher is required to perform while demonstrating optimal customer service skills.

Key Responsibilities Include, but are not limited to:
• Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
• Knowledge of individual hospital and exterior campus.
• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send Police Authority Officers to respond to situations.
• Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
• Understanding of police and fire response 911 notifications
• Reporting unusual active to security staff who may investigate further or take action themselves.
• Track inquiries, reports and request via manual or electronic logs.
• Provides exceptional customer service to staff, patients, visitors and physicians.
• Maintains an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.
• Emergency Management credentials FEMA 300, 400, 700.
• Other duties as assigned.

Qualifications

Qualifications :

Minimum Qualifications

1. High school graduate or GED required or equivalent combination of education and experience.

Skills Required

1. Effective written and oral communication skills a must (includes using proper grammar and spelling or report writing responsibilities)
2. Effective interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
3. Ability to handle both common and crisis situations, calmly and efficiently.
4. Ability to use sound and independent judgement and critical thinking skills.
5. Strong active listening skills
6. Ability to frequently prepare written reports and provide quality customer service.
7. Must meet all physical requirements of the job. This could require an annual physical.
8. Must be able to perform duties wearing personal protective equipment (Masks, gowns, security-related equipment, etc.), as required.

Job

Job

: Maintenance, Food Service,Housekeeping and Security

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Upon receipt of a conditional offer of employment, applicant will be required to undergo a criminal background check.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify

WOTC: https://www.doleta.gov/business/incentives/opptax