Security Dispatcher

Atlantic Fields Safety and Security LLC; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401k contribution

Paid time off & holidays

Employee meals & recognition programs

Holiday pay

Professional development

Work-family culture

Job summary

Atlantic Fields is seeking a full-time Security Operations Center Operator to monitor, coordinate, and respond to incidents at Atlantic Fields, near Hobe Sound, FL. You will work in a fast-paced environment, triaging security issues and assisting members, guests, and employees using multiple systems.

The role requires experience in dispatch, SOC or armed security, a clear background, and the ability to stay calm under pressure. Flexibility for evenings, weekends, and holidays is essential.

Qualifications

• Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
• Clear Criminal Background.
• Ability to work calmly and efficiently in high duress situations.
• Knowledge of Basic Security and Fire Inspection Procedures.
• Excellent communication skills, both written and verbal.
• Advanced computer skills.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Maintain a concierge security approach for all members, guests, and employees on property.
• Answer and respond to routine and emergency calls.
• Monitor alarms and surveillance equipment.
• Maintain records of communications and events.
• Escalate unusual/critical information to supervisory personnel.
• Prevent unauthorized access and coordinate with security during emergencies.
• Dispatch security or emergency personnel as needed.
• Ensure a safe residential and working environment for all members, guests and employees.

Skills

Dispatch experience

Call center

SOC environment

Armed security

Law enforcement

Military

Excellent communication

English proficiency

Driving license

Teamwork

Tools

Surveillance systems

Alarms monitoring

Job description

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL. Atlantic Fields is seeking a full-time, year-round Security Operations Center (SOC) Operator to join the Safety & Security Department.

Job Summary

The Security Dispatcher (Security Operations Center Operator) role is responsible for monitoring, tracking and coordinating all incidents that will or may impact the community while in a fast paced environment. Using a variety of systems, S.O.C. Operators will assist with requests via phone, email and/or radio. S.O.C. Operators will troubleshoot, assess and triage security related issues as required and are responsible for the safety and well-being of all members, guest, and employee that are at the Club. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Duties & Responsibilities

• Responsible to maintain the personal “concierge” security approach for all members, guests, and employees while on property.
• Answering and respond to routine and emergency calls.
• Monitoring alarms and surveillance equipment.
• Maintaining records of communications and events.
• Escalating unusual/critical event information to relevant supervisory personnel and others.
• Preventing unauthorized access to the property and use of its facilities via surveillance equipment.
• Dispatch security or emergency personnel as needed.
• Coordinate with security and external partners during emergencies and routine events.
• Maintaining a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
• Utilizing multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
• Enforce the club’s health and safety policies to all members, guests, and employees.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.
• Assist in conducting investigations and able to update requestors in a timely manner.
• Properly document every incident that comes into the SOC and
• Able to think outside the box and solve problems with resources at hand.

Skills & Qualifications

• Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
• Valid Driver’s License.
• Clear Criminal Background.
• Ability to work calmly and efficiently in high duress situations.
• Knowledge of Basic Security and Fire Inspection Procedures
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Excellent communication skills, both written and verbal.
• Advanced computer skills and proficiency.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
• 401k Contribution (Full-Time Year Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Atlantic Fields combines the elegance of “Old Florida” with a carefree ambiance. Atlantic Fields is settled in the heart of Hobe Sound, Florida, and will offer its members the convenience and fun South Florida has to offer, while maintaining the properties rich historic background. Atlantic Fields will offer an intimate community spanning 1,500 acres and is proud to offer its members a Tom Fazio golf course, ocean adventures, an equestrian facility, on-site restaurants, wellness facilities, and more! Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences.

For more information about the project – please visit https://discoverylandco.com/our-worlds

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com. Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

Discovery Land Company and all US-based affiliate companies participate in e-Verify. Please see these notices for more information: Right to Work Notice and E-Verify Participation.