Security Dispatcher

10 Children's Healthcare of Atlanta, Inc.; United States; In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Children’s Healthcare of Atlanta is seeking a Security Dispatcher to ensure safety, security, and welfare within the hospital community. You will provide administrative and dispatching support, protect personnel, visitors, patients, and property, and contribute to a safe patient care environment.

Requirements include a minimum of 1 year in security or related fields, high school diploma, and strong communication skills. Experience with dispatching software and CCTV is valued.

Competenze

• High school diploma or equivalent.
• Some college or related coursework preferred.
• Relevant professional certification in emergency dispatching or communications is a plus.

Mansioni

• Centralized command post operations: primary point for emergency communications and dispatching security personnel.
• Monitor and respond to alarms (fire, boiler, panic, codes) and initiate proper protocols.
• Oversee CCTV surveillance and report unusual activities.
• Advanced dispatching and coordination: use dispatch systems to deploy officers and document activities.
• Coordinate with staff and emergency services to manage incidents and ensure rapid response.
• Maintain logs and reports, including daily activities and incident reports.

Conoscenze

Excellent communication

Calm under pressure

Attention to detail

Independent judgment

Formazione

High school diploma or equivalent

Some college

Professional dispatching certification

Strumenti

Dispatching software

CCTV monitoring

Descrizione del lavoro

Work Shift

Day Work Day(s) Monday-Friday Shift Start Time 6:00 AM Shift End Time 2:30 PM Worker Sub-Type Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always.

Job Description

As a Security Dispatcher at Children’s Healthcare of Atlanta, you will play a pivotal role in ensuring the safety, security, and welfare of our hospital community. Working within established guidelines, procedures, and protocols, you will provide essential administrative and dispatching support to protect Children’s personnel, visitors, patients, and property. Your proactive efforts will be instrumental in delivering safe patient care and fostering a secure environment.

Experience

Minimum 1 year of experience in security, law enforcement, military, or public relations.

Preferred Qualifications

• Some college


• Relevant professional certification in emergency dispatching or communications.


• Healthcare or emergency services experience is highly desirable.

Education

High school diploma or equivalent.

Certification Summary

No professional certifications required.

Knowledge, Skills and Abilities

Exceptional communications skills, both verbal and written, with the ability to follow detailed instructions. Strong organizational skills and meticulous attention to detail. Demonstrated ability to remain calm and effective under pressure, with excellent problem-solving abilities. Proficiency in using personal computers and dispatching software. Ability to work independently and make sound judgments in emergency situations. Commitment to confidentiality and ethical handling of sensitive information.

Job Responsibilities

• Centralized command post operations: Serve as the primary point for emergency communications, handling high priority calls and dispatch security personnel promptly and efficiently.


• Monitor and respond to a variety of alarms (fire, boiler, panic, codes, etc.) and initiate appropriate emergency protocols.


• Oversee CCTV surveillance, identifying and reporting unusual activities to maintain a secure environment.


• Advanced dispatching and coordination: Utilize advanced dispatching systems to deploy security officers to critical areas and document all activities accurately.


• Coordinate with staff and emergency services to manage incidents effectively and ensure a rapid response.


• Maintain comprehensive logs and records, including daily activities, incident reports, and parking citations.


• Crisis communication and support: Make clear, concise, and urgent overhead announcements during emergencies to guide personnel and visitors.


• Assist with emergency functions including current event monitoring, weather monitoring, and disaster support.


• Operational efficiency and maintenance: Ensure all reporting means are performed accurately and timely. Maintain a clean, organized area.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location

Address: 2220 North Druid Hills Road

Job Family

Security

About Children’s Healthcare of Atlanta

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.