Security Coordinator 3

Northrop Grumman; Irving (TX); On-site; USD 49,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Savings plan

Company paid holidays

PTO

Job summary

Northrop Grumman in Irving, TX is hiring a Security Coordinator 3 to join our Enterprise Security Shared Services team. This on-site role supports U.S. Government clearance processing and maintains applicant records across multiple systems such as JPAS/DISS and e-QIP.

You will handle initial requests, investigations, and customer inquiries with a focus on accuracy and service. Applicants must hold a Secret clearance or higher, be able to work 7:00 AM – 6:00 PM CST, and thrive in a fast-paced

Qualifications

• Must have strong interpersonal skills and customer service experience.
• Ability to work on-site in Irving, TX.
• Current U.S. Government Secret level security clearance (or higher).
• Ability to work 7:00 AM – 6:00 PM CST, Monday to Friday.
• Proven problem solving and documentation skills.

Responsibilities

• Process initial requests, transfers, upgrades/downgrades, and re-investigations.
• Use JPAS/DISS, SCUS, ESIS, and e-QIP to support clearance transactions.
• Review documents for completeness and track investigation status.
• Provide customer service via call center tools and maintain applicant data.
• Fingerprint applicants and support team initiatives.

Skills

Customer service

Teamwork

Communication

Interpersonal skills

Problem solving

Education

High School Diploma or equivalent

Tools

JPAS/DISS

e-QIP

SCUS

ESIS

Case management systems

Microsoft Office

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Enterprise Security Shared Services (ESSS) organization has an opening for a Security Coordinator 3 to join our team of qualified, diverse individuals. This position is located in Irving, TX.

ESSS is responsible for the processing and maintenance of U.S. Government security clearance records for Northrop Grumman's cleared personnel. This role works under the direction of the Industrial Security Analyst Team Lead to provide ongoing support to the Personnel Security Clearances process.

Essential Functions

• Support the following personnel security clearance transactions: initial requests, transfers, conversions, upgrades/downgrades, and periodic re-investigation.
• Utilize the relevant personnel security systems (JPAS/DISS, SCUS, ESIS, e-QIP) as required to support personnel security clearance transactions.
• Review relevant documents for completeness and accuracy. - Collect, track, analyze, and report investigation status on a frequent basis.
• Utilize the Security Shared Service call center tools (case management system, IVR, knowledgebase, Agent Dashboard) to provide excellent customer service to internal and external customers.
• Respond to customer inquiries (email, phone calls, etc.), maintain applicant information and investigation history in multiple databases. - Fingerprint applicants and conduct other duties to support team initiatives.

The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels.

Basic Qualifications

• High School Diploma or equivalent and 4 years additional education and/or related experience
• Must be an experienced security professional with strong interpersonal skills
• Must have the ability to work on site in Irving, TX - this cannot be performed virtually
• Candidates must have a current U.S. Government Secret level security clearance (or higher) in order to be considered
• Must have the ability to work within 7:00 AM – 6:00 PM CST, Monday thru Friday
• Must have proven customer service, teamwork, and process improvement skills
• Must have the ability to solve problems by utilizing training, knowledge, tools, and analytical skills
• Must have the ability to interact with a variety of customers, partners, vendors, management, and employees
• Must have a confident phone presence and exceptional customer service skills
• Must have accurate and complete documentation skills utilizing case management systems and Microsoft products

Preferred Qualifications

• Active Top Secret security clearance preferred
• Previous Industrial Security experience, preferably with security clearance processing (SF86, eQIPs)
• Previous experience interacting with customers in a call center/ service center environment
• Experience using telephony systems and case management systems
• Experience with a Case Management system or related Personnel Security databases such as JPAS/DISS and SIMS
• Computer literate and current on new technology such as Microsoft Office suite

Primary Level Salary Range: $49,100.00 - $81,800.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.