Security-Cleared IT Helpdesk Specialist

JCS Solutions LLC

Fort Belvoir (VA)

On-site

USD 65,000 - 71,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k with match

Professional development reimbursement

Job summary

JCS Solutions LLC seeks an Intermediate Helpdesk Specialist to support a large DoD contract, handling IT service desk operations, incident management, and cybersecurity defense for DTRA IT services. You will work on the DTRA Data Center, both classified and unclassified, ensuring timely resolution and quality service.

The role requires a TS/SCI clearance, ITIL/ITSM familiarity, and experience with Office 365, Windows Server, Cisco networking, and ticketing systems.

Qualifications

Bachelor's Degree with 4+ years of relevant experience or a Master's with 2+ years (or equivalent experience).
Active DoD TS/SCI clearance required at time of hire.
Current 8140/8570 and IAT Level II (SEC+ or equivalent) prior to start date and maintain throughout assignment.
Two years of IT ticketing experience and one year of remote desk takeover tooling experience.
Experience meeting service levels and handling IT support tickets.

Responsibilities

Serve as the initial contact for IT issues; provide phone, online, and deskside support with incident triage and escalation as needed.
Document and communicate degradation or outages to customers and assist in resolution.
Analyze, troubleshoot, and resolve tickets within the program's SLA commitments.
Follow ITSM/ITIL processes to ensure quality of service and timely resolution.
Open/close tickets in Remedy and ServiceNow; document all requests and work orders.
Create or coordinate Knowledge Base Articles (KBA).
Support new employees with ADPE setup and ensure network connectivity and access to required sites and apps.