Security Associate

Ohio Living

Cleveland (OH)

On-site

USD 21,000 - 30,000

Full time

31 hours ago

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Job summary

Ohio Living in Cleveland is seeking a Security Associate to safeguard residents, staff, and visitors at our life plan community. You will perform safety and security activities, respond to emergencies, and maintain records per standards and regulations.

Your duties include monitoring premises, patrolling, handling incidents, and coordinating with 911 when needed, while upholding confidentiality and quality care. Applicants should have a high school diploma and security-related training preferred.

Qualifications

High school diploma or equivalent required.
Security or emergency response training preferred.
First Aid and CPR certification or willingness to obtain.

Responsibilities

Maintain safe facilities and grounds for residents, staff, and visitors.
Manage security plans: surveillance, interior/exterior patrolling, incidents, and investigations.
Respond to emergencies and summon 911 per protocol and coordinate with family when needed.
Address mechanical and safety alarms and ensure QA and infection control practices.
Maintain confidentiality of resident information.
Notify staff of incidents and assist during major emergencies; unlock doors as required.
Share observations to improve department operations; attend meetings and trainings.
Maintain current records, logs, and reports; participate in shift-change handoffs.

Skills

Security experience

Emergency response

English proficiency

Education

High school diploma or equivalent

Security or emergency response training preferred

First Aid certification or willing to obtain

CPR certification or willing to obtain

Tools

Windows

Microsoft Office (Word, Excel, PowerPoint)

Internet

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Security Associate performs the day-to-day safety and security activities in accordance with company standards and federal, state, and local standards, guidelines, and regulations governing the life plan community to ensure that it is maintained in a safe and secure manner.

Essential Activities And Tasks

Safety, Security, and Risk Management - 50%

Ensures that the facilities and grounds are maintained in a safe manner for resident, staff member, and visitor comfort and convenience.

Administers tasks relating to security and safety plans, activities, and issues including surveillance, patrolling interior and exterior of buildings, responding to staff member, resident, and visitor requests for assistance, investigating unusual or suspicious circumstances, and locking and unlocking buildings and doors as required.

Responds to and helps resolve resident emergencies or phone calls requesting assistance. Determines response via Aging in Place protocols summoning 911, the responsible party, and/or a family member for intervention.

Responds to and helps resolve mechanical emergencies including fire alarms, smoke detectors, water emergencies, and heating and air conditioning emergencies by checking for cause and determining the appropriate action. Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing safety and security procedures.

Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing safety and security procedures.

Maintains the confidentiality of resident information.

Operations Management - 20%

Notifies appropriate and designated staff of incidents concerning resident issues (i.e. disorientation, confusion, anxiousness, or wandering).

Notifies Manager on Duty and supervisor when significant and/or serious issues arise (i.e. death of a resident, fire, or other major emergencies).

Unlocks and opens resident doors per request of 911, resident, or family member.

Maintains safety and security policies and procedures

Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.

Attends all-employee and departmental meetings and in-service training as scheduled or as directed.

Customer Relations and Service Delivery - 15%

Listens and responds to the needs of residents, staff members, and visitors.

Honors the residents’ personal and property rights.

Administration and Reporting - 15%

Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Completes necessary logs, reports, and necessary administrative protocols following a resident emergency or inquiry.

Maintains legible and comprehensive daily/shift logs of activity.

Participates in report at shift change to share the events of the last shift and any information needed for the next shift.

Qualifications

All other duties as assigned.

Education

High school diploma or equivalent required.

Security or emergency response training preferred.

First Aid certified or willing to obtain in a reasonable timeframe.

CPR certified or willing to obtain in a reasonable timeframe.

Experience

Two years experience in a security, safety, and/or emergency response position preferred.

Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Other Requirements

Must be able to read, write, speak, and understand the English language.

Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions And Special Requirements