Security Assistant Account Manager

Allied Universal; Cupertino (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Eight paid holidays, five sick days, &

Vacation accrual benefits

Job summary

Allied Universal in Cupertino, CA is seeking an experienced Security Assistant Account Manager to support the Account Manager with supervision, training, and daily operations at the post. This full-time role offers hands-on leadership on security teams and client-facing duties in a fast-paced campus environment.

The ideal candidate has security management experience, strong IT skills, a CAB guard card, and a clean driving record.

Qualifications

• Minimum high school diploma or equivalent.
• 3-5 years of professional-level security experience in security industry, law enforcement, or military.
• Valid Guard License and background check; maintain active status while employed.
• Valid Driver's License with at least one year driving experience and clean record.

Responsibilities

• Assist Account Manager with coordination of all aspects (technical and managerial) of the security contract at the location.
• Supervise and coach Security Professionals; evaluate work performance and assignments.
• Maintain Post Order manual and training information; ensure post is clean and organized.
• Conduct on-the-job training for new employees and orient them to post orders and emergency procedures.
• Oversee reports, logs and communications within the Security Department; distribute information as directed.
• Manage sub-units (fire control room, command center, loading docks) and handle extra coverage requests.
• Respond to incidents and ensure proper reporting and timely notifications.
• Identify personnel issues and coordinate with Account Manager for counseling or disciplinary actions.
• Respond to client/site emergencies and maintain client relationships; be available 24/7.

Skills

Security Management

Computer/Technology

Data Analytics

Guard Card

Driver's License

Education

High school diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Bring Your Security Leadership Expertise to One of the Industry’s Top Technology Campuses.

Allied Universal has an Immediate Need for a Full Time Security Assistant Account Manager in Cupertino, CA.

Salary: $90,000.00 / year

The Ideal Candidate would have:

• Security Management Experience
• Strong Computer / Technology Experience
• Data Analytics Experience a plus
• Active CAB Guard Card required
• Valid Driver's License +1 year; clean

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

• Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
• Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
• Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
• Responds to minor incidents (internal to Security Professionals and or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
• Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
• Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
• May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.

QUALIFICATIONS:

• Minimum high school diploma or equivalent
• Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
• Professional, articulate and able to use good independent judgment and discretion
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
• Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response

PREFERRED QUALIFICATIONS:

• College education or business classes
• Experience in scheduling, operations or other functions of security industry
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com