Security and Safety Specialist

REI (Recreational Equipment Inc.); Durham (NC); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI Co-op is seeking an Asset Protection professional to mitigate shrink and enhance safety across a retail store and events. You will patrol, deter theft, and coordinate with store leadership on security actions while documenting incidents and preparing case reports.

The role requires proactive collaboration with stakeholders, a calm demeanor for de-escalation, and willingness to support multiple REI locations as needed. Shifts include nights, weekends and holidays.

Qualifications

• This role requires at least some experience in loss prevention or physical security.
• Strong ability to partner with store leadership and staff at all levels.
• Proactive monitoring, reporting and escalation of incidents.

Responsibilities

• Monitor and deter shrink and security incidents across the store and events.
• Provide a visible presence to protect assets and staff.
• Observe and report incidents, de-escalate when safe and appropriate.
• Create case reports and logs; assist in court when required.
• Represent REI in court if requested.
• Support across market stores with Asset Protection services as needed.
• Adhere to policies and procedures and participate in training.

Skills

Stakeholder collaboration

De-escalation skills

Patrol & safety

Incident reporting

Emergency response

Job description

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

Responsibilities and Qualifications

This job contributes to REI’s success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store. Among the activities the incumbent performs are: (i) assisting in conducting Asset Protection training of store management and staff; (ii) providing a visible presence and deterrent to protect both assets and employee’s. (iii) in consultation with the Market Manager of Asset Protection department, making recommendations or taking action to address shrink and physical security. Models and acts in accordance with REI’s guiding values and mission.

• Demonstrated ability to proactively partner with key stakeholders at all levels
• Monitors, assesses and takes action to address physical security and safety of retail store(s) and events.
• Is engaging and has a positive attitude to all members and teams.
• Makes consistent patrols in and around retail store(s)/events, checking for unsafe conditions, hazards, security violations, and unauthorized persons.
• Observes, verbally deescalates and reports incidents or suspicious activity to Asset Protection team and store management. Prepares narratives, logs, and case reports as required.
• When requested, represents REI in court.
• May support other market stores with Asset Protection services.
• Adheres to REI’s policies and procedures and ensures that such policies and procedures are implemented throughout the store.
• Assists management in the event of any emergencies.
• Protects evidence or scene of incident in the event of emergencies and provides direction or information to others.
• Participates in periodic training and subject matter updates for store team
• May create and/or execute the security strategy for special REI events.
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfil our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.

Pay Range

$22.02 - $33.03 per hour