Security and Front Desk Customer Svc Rep

CareOregon; Portland (OR); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunity

Total Rewards Program

Parking/Transit support

Job summary

CareOregon, Inc. is seeking a Security and Front Desk Customer Service Representative to be the first point of contact for employees, members, and visitors at our Portland downtown corporate office.

The role includes reception duties, initial security assessments, and de-escalation when needed. The position is onsite, four ten-hour days per week, with a competitive hourly hiring range and bonus opportunity.

Qualifications

• Minimum 1 year of experience in customer service roles.
• Minimum 6 months of experience in physical security service roles (e.g., Security Officer).
• DPSST unarmed security professional certification or be eligible for Temporary Work Permit; certification within 120 days.

Responsibilities

• Greet and direct members, contractors, and visitors to CareOregon facilities.
• Provide initial security screening of all people entering facilities.
• Monitor CCTV and alarms; perform building rounds and emergency scene assessments.

Education

Oregon DPSST unarmed security professional certification

Tools

MS Word

Outlook

Excel

SharePoint

cloud-based access control software

visitor management system

two-way radio

Job description

Security and Front Desk Customer Svc Rep-The Security and Front Desk Customer Service Representative is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control and monitoring, and providing basic first aid.NOTE: This position is onsite at our Portland downtown corporate office working 4 ten-hour days.Estimated Hiring Range:$23.28 - $28.45Bonus Target:Bonus - SIP Target, 5% AnnualPriority will be given to candidates residing in Oregon and Southwest Washington.Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.-Essential ResponsibilitiesGreet and direct members, contractors, and visitors to CareOregon facilities.Provide initial security screening of all people entering CareOregon facilities.Understand local and state laws related to physical security and unauthorized individuals.Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property.Maintain and monitor access control at CareOregon facilities, including employee access badges.Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate.Provide customers with professional, timely and competent service; escort visitors as needed.Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services.Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.Create clear, concise incident reporting documentation.Provide scene assessment of emergencies and perform basic first aid as needed.Support internal employee parking garage administration.Cross matrix and support work within other departments, including, but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness.Support High Rise Building Evacuation Team as needed during drills and emergencies.Provide proactive, value-added service by identifying and reporting building issues.Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance.May need to provide notary services, depending on office location.Experience and/or EducationRequiredMinimum 1 year of experience in customer service rolesMinimum 6 months of experience in physical security service roles (e.g., Security Officer, Unarmed Security Guard, etc.)Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification - OR - qualify for DPSST Temporary Work Permit at time of hireOregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue dateFirst Aid and CPR certified upon hire or obtained within 90 days of hirePrivate security staff must be at least 18 years of agePreferredMore than 1 year of experience in physical security service rolesCustomer service experience within a health care, call center, claims or hospitality environmentKnowledge, Skills and Abilities RequiredKnowledgeFamiliarity with the Incident Command SystemSkills and AbilitiesAbility to make rapid assessments of escalating situationsAbility to articulate complex issues in an easy-to-understand mannerAbility to contribute ideas and information in department meetingsAbility to educate, give concise information and directions, and follow instructionsAbility to work in a fast-paced environment and manage multiple tasksExcellent communication and customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in personStrong active-listening and problem-solving skillsEffective written communication skillsStrong organizational skillsAbility to attend to detail and be accurateEffective time-management skills; ability to meet deadlinesAbility to use Microsoft Word, Outlook, Excel, SharePointAbility to use cloud-based access control software systemAbility to use online Call Tracking system to document all activities and communication with membersAbility to use cloud-based visitor management systemAbility to learn and utilize new software and technologyAbility to use two-way radio to effectively communicate during routine security checks, drills and emergenciesAbility to integrate with an existing team and share best practicesAbility to contribute to department improvementsAbility to commit to improving quality and productivityAbility to adhere to a set schedule and demonstrate excellent attendanceAbility to work effectively with others in an environment with diverse individuals and groupsPossess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and othersAbility to work effectively with diverse individuals and groupsAbility to learn, focus, understand, and evaluate information and determine appropriate actionsAbility to accept direction and feedback, as well as tolerate and manage stressAbility to see, read, hear, and speak clearly for at least 6 hours/dayAbility to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/dayAbility to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/dayWorking ConditionsWork Environment(s): Indoor/Office Community Facilities/Security Outdoor ExposureMember/Patient Facing: No Telephonic In PersonHazards: May include, but not limited, to physical, ergonomic, chemical, and biological hazardsEquipment: General office equipment, multiple line telephone, portable radio, first-aid equipment, AEDTravel: This position may occasionally include required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.Work Location: Office - 4 days/weekSchedule: Four (10) hour shifts during business hours (Monday – Friday, 7:00 AM to 6:00 PM)If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.We are an equal opportunity employerCareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.