Security Analyst I (Monday-Thursday, 12AM -11AM CST)

Ntiva, Inc.; Richmond (VA); Remote; USD 49,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with employer match

Paid Time Off + Holidays

Education Reimbursement Program

Employee Referral Program

Disability coverage

HSA / PPO options

Job summary

Ntiva, Inc. is seeking a Security Analyst I to join our remote team and defend client environments from cyber threats. You will monitor alerts, triage incidents, and coordinate responses while maintaining audit-ready records in ConnectWise.

This role emphasizes strong client communication and collaboration with the security team. Requirements include 1–2 years in cybersecurity and hands-on EDR/SIEM experience; familiarity with ConnectWise is a plus.

Qualifications

• 1–2 years of experience in Cybersecurity.
• 3–5 years in an IT role including log analysis, account/access management, or endpoint troubleshooting.
• Hands-on exposure to at least one EDR/SIEM platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel).
• Direct experience using ConnectWise Manage for ticket documentation with timestamped notes.
• Ability to communicate professionally in English, both written and spoken.

Responsibilities

• Actively monitor security dashboards, queues, and alerts to detect threats.
• Investigate security alerts; secure user accounts and collect log data for analysis.
• Determine scope/severity and escalate complex cases with clear information.
• Review and implement routine changes to security tools and testing configurations.
• Collaborate with security engineers and analysts; share information across teams.
• Communicate with end-users/clients to gather details and provide guidance.
• Document investigations, actions, and resolutions in ConnectWise.
• Provide timely support for security inquiries with a customer-service focus.

Skills

Cybersecurity experience

IT log analysis

Account/access management

Endpoint troubleshooting

Strong communication

Tools

SentinelOne

CrowdStrike

Microsoft Defender

Microsoft Sentinel

ConnectWise Manage

Job description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us.

How you’ll make an Impact

As a Security Analyst I, you'll be our first line of defense against cyber threats. You'll swiftly respond to security alerts, investigate potential malicious activity, secure compromised accounts, and review change activity to prevent or minimize security events. By managing routine security tool adjustments and escalating complex issues, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data.

Location and Work Expectations

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

Schedule

4 days on, 3 days off! Monday-Thursday, 12am–11am CST (following a required training period on day shift, M–F 8am–5pm CST — duration varies by individual progress). This role also includes participation in a rotating on-call schedule.

What you will be doing

Monitor & Investigate

Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.

Incident Triage & Response

Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis.

Escalate Effectively

Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information.

Security Tool Management

Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing.

Collaborate with the Security Team

Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.

Engage with Users/Clients

Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, and provide guidance during incident resolution.

Liaise Across Departments

Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.

Document Actions

Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.

Provide Support

Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

You’ll be successful in this role if you have

• 1-2 years of experience in Cybersecurity
• 3-5 years in an IT role including log analysis, account/access management, or endpoint troubleshooting

This is a full-time role requiring your full alertness and reliable attendance during scheduled hours. Additional outside employment, regardless of hours, is not permitted.

CySA+, GCIH, or SC-200 (or actively pursuing)

Hands-on exposure to at least one EDR/SIEM platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel)

Direct hands-on experience using ConnectWise Manage for ticket documentation, with a demonstrated track record of clear, timestamped, audit-ready incident notes

Must have practical familiarity with at least one of:

• SIEM log correlation
• Windows Event Viewer (Security log IDs like 4624/4625/4648)
• Ticketing-based alert queue

Sharp attention to detail with a proactive approach to accuracy and thoroughness

Passion for delivering outstanding customer service, with a track record of exceeding client expectations

Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements

This role involves extended periods of sitting or standing and regular use of computers and office equipment.

Required language skills

Ability to communicate professionally, in English, both written and orally

Ability to write business correspondence and process procedures

Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Security + Certification

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $49,000.00 and $70,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status

Salaried, Exempt

Work Authorization Criteria

In compliance with federal law, all persons hired will be required to verify identity and to complete the required employment eligibility verification form upon hire. Due to federal government contract obligations, this position requires U.S. citizenship.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.