SECURITY ALARM INSTALLATION FIELD MANAGER

ZMANA Smart Security Solutions; Honolulu (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading security solutions provider in Honolulu is seeking a Security Alarm Installation Field Manager to lead a team of Field Service Professionals. You will be responsible for recruiting, training, and managing team performance to deliver excellent customer service focused on Alarm.com products. This role involves technical guidance on installations and ensuring high standards of service and customer satisfaction. Ideal candidates should have experience in team development and strong communication skills.

Qualifications

• Experience in team development and training in security or related fields.
• Strong communication skills for customer engagement and team collaboration.
• Ability to analyze feedback and drive improvements.

Responsibilities

• Recruit and onboard new field service professionals.
• Provide ongoing coaching and training for continuous team improvement.
• Set performance indicators and conduct regular reviews.

Skills

Customer engagement

Team leadership

Performance management

Technical guidance

Job description

ZMANA Smart Security Solutions is looking for a Security Alarm Installation Field Manageryou’ll lead, develop, and support a team of Field Service Professionals to deliver world-class customer service with a strong focus on Alarm.com products. This role involves coaching, training, and ensuring quality, timely installations according to Zmana and industry standards.

Key Responsibilities

• Recruit and Train: Hire and onboard top talent, ensuring new hires are well-versed in customer engagement, Alarm.com products, and installation best practices.
• Team Development: Provide ongoing training and coaching to improve team skills and performance, ensuring high service standards and growth potential.
• Performance Management: Set and track key performance indicators (KPIs), conduct regular performance reviews, and offer actionable feedback.
• Customer Satisfaction: Actively review customer feedback, address escalated issues, and drive improvements to maintain high satisfaction levels.
• Technical Guidance: Guide professionals on complex installations, troubleshooting, and advanced features of Alarm.com products and network configurations.
• Collaboration: Coordinate with