Security Alarm Dispatcher- Part Time-2:00pm to 6:00pm

Interface Security Systems LLC; St. Louis (MO); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift differential pay

Performance bonus up to $100 monthly

New hire bonus $500

Training provided

Descripción de la vacante

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites via two‑way audio/video systems and perform virtual security checks. You will be the primary contact for inquiries from customers, employees, and vendors while maintaining records and escalating emergencies as needed.

Starting pay is $20.00 per hour with differential for evenings, weekends, and overnight hours. On‑site work in St.

Formación

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsabilidades

• The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 – Life Safety & Level 3 - Interactive.
• All full‑time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry.
• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system) *Interface offered learning courses may be necessary when pursuing further certification(s).
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Conocimientos

Customer service

Communication skills

Active listening

MS Office

Educación

High school diploma or GED

Descripción del empleo

Overview

As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two‑way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system‑related questions. This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast‑paced, technology‑driven environment.

Shift Hours and Pay

Shift Hours: Position requires availability between 2:00pm to 6:00pm, based on labor demands. (Your work hours will be scheduled between this time range.)

Starting Pay Rate: $20.00 Per Hour (not including shift differential)

Shift Differential: Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours: Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am – 4:59pm) on regularly scheduled business days. Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm. Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am. Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm).

Benefits: Uncapped employee referral bonuses; Customer focused, energetic and engaging work culture working as one team; Training is provided!

Location

On‑site in office

Monthly Performance Bonus

Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month.

New iSOC Hire Bonus

All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus. The bonus will be paid in two installments: $250 after successfully completing 90 days of employment. $250 after successfully completing 6 months of employment. To receive each payment, employees must be actively employed on the applicable payout date.

Start Dates

Start your training program with our Day 1 Orientation Class which occurs bi‑weekly. *Please note favorable results on a pre‑employment drug screening and background check are required.

Responsibilities

• The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 – Life Safety & Level 3 - Interactive.
• All full‑time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry.
• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system) *Interface offered learning courses may be necessary when pursuing further certification(s).
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Work Environment

iSOC Coordinators work in a state‑of‑the‑art security monitoring operations center, equipped with the latest technology in video surveillance, two‑way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Accommodations

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [e-mail]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Company Culture

At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.