Security Account Manager Airport

Allied Universal; Kahului (HI); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays

Personal days

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations, guiding security officers and supervisors to deliver exceptional service. You will drive scheduling, develop teams, and maintain strong client relationships while ensuring safety and regulatory compliance.

Requirements include supervisory experience in security, strong communication skills, and the ability to manage multiple projects. The role offers a comprehensive benefits package and a competitive salary.

Qualifications

• High school diploma or equivalent required.
• College degree in Business Administration preferred.
• ASIS CPP certification or equivalent desired.
• Experience with security systems (CCTV, access control) preferred.
• Strong communication and ability to manage multiple projects.

Responsibilities

• Schedule security officers using AI-powered tools to meet contract hours and minimize unbilled overtime.
• Lead and develop security teams; oversee payroll, performance, and employee relations.
• Maintain strong client relationships as the primary contact to ensure high-quality service.
• Respond to incidents, coordinating with clients and internal teams.
• Oversee training, safety, site standards, and inventory management.

Skills

Communication

MS Office

Financial acumen

Decision making

Project management

Security operations

Conflict resolution

Education

High school diploma

College degree in Business Administration

CPP certification

Tools

Security systems (CCTV)

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Account Manager

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well‑being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Account Requirements

• Have at least three (3) years of supervisory experience at the middle‑management level, no lower than Lieutenant, in a certified law enforcement organization, unless otherwise approved by the State Contract Administrator.
• Possess strong communication skills and be able to work effectively and collaboratively with HDOT, the public, aircraft operators, tenants, concessionaires, and other airport user groups.
• American Association of Airport Executives ACE‑Security certification, or equivalent as approved by the State Contract Administrator, is required within 12 months of being appointed to the position.
• The DCSM must be pre‑approved by the State Contract Administrator.
• TSA Mandated Recognized Training Requirement — graduation from and documentation for meeting Peace Officer Standardized Training (P.O.S.T.) requirements, including: Certified State law enforcement recruit training
  • Certified County law enforcement recruit training
  • Federal law enforcement training
  • Programs approved by the State Contract Administrator or ASC
• Meet all requirements for CSS, including being commissioned as a Law Enforcement Officer (LEO), unless otherwise approved by the State Contract Administrator.

QUALIFICATIONS (MUST HAVE)

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast‑paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web‑based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non‑billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• College degree in Business Administration or a law enforcement‑related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experienceAptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
• Pay $75,000.00 yearly

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices