Security Account Manager

Allied Universal; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays and vacation

Job summary

Allied Universal, North America’s leading security and facility services company, is seeking a proactive Account Manager in Raleigh to lead daily security operations and drive exceptional service for our clients. You will guide security officers and supervisors, manage scheduling using AI-powered tools, and foster strong client relationships to protect people and property.

In this role you will ensure site standards, coordinate with clients on incidents, and oversee training, payroll, and

Qualifications

• High school diploma or equivalent.
• Licensing requirements may be required by state/local laws.
• Valid driver’s license if driving a company vehicle or for business use.
• Minimum of two years in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading and developing a dynamic team while building client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen to manage staffing levels and control costs related to inventory and turnover.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Lead and develop security teams by hiring, coaching, and supervising security officers and supervisors; oversee payroll and performance.
• Enhance client relationships by serving as the primary point of contact and ensuring high-quality service.
• Respond to security incidents and emergencies and coordinate with clients and internal teams.
• Direct compliance and security operational excellence by overseeing training, safety, and site standards; manage inventory and supplies.

Skills

Leadership

Operations management

Client relationship management

Scheduling

Communication

Problem solving

Financial acumen

MS Office proficiency

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration or related field (preferred)

ASIS/CPP certification (preferred)

Tools

CCTV

Access control

Badge administration

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com