Security

Ashevillehotelgroup; Asheville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Garden Inn Asheville South is seeking a dependable, professional Security Officer to help ensure guest safety and comfort. This overnight position requires independence, calm under pressure, and a welcoming hotel presence.

Key responsibilities include patrolling interior and exterior areas, securing doors, reporting hazards, monitoring cameras, and handling disturbances with de-escalation. CPR/First Aid certification and surveillance experience are a plus.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to remain calm in high-pressure situations.
• Dependable and punctual, able to work independently.
• Experience in security or hospitality preferred.
• CPR/First Aid certification and surveillance system experience are a plus.

Responsibilities

• Conduct routine patrols of interior and exterior areas, including parking lots and service areas.
• Ensure doors, entrances, and restricted areas remain secure.
• Maintain a visible security presence throughout the property.
• Identify and report safety hazards, suspicious activity, or maintenance concerns.
• Monitor security cameras and report any equipment issues.
• Respond to guest complaints, disturbances, alarms, and requests for assistance.
• Complete accurate incident and shift reports.
• Communicate important information to hotel management and the next shift.

Skills

Strong communication

Calm under pressure

Attention to detail

Incident report writing

CPR/First Aid a plus

Surveillance systems experience a plus

Education

High school diploma

Tools

Surveillance systems

Radio communications

Job description

Hilton Garden Inn Asheville South is seeking a dependable, professional, and highly observant Security Officer to help ensure the safety and comfort of our guests, team members, and property.

This is an overnight position that requires someone who can work independently, remain calm under pressure, and handle situations professionally while maintaining a welcoming environment for our guests.

Key Responsibilities

Property Security & Patrol

• Conduct routine patrols of the hotel’s interior and exterior areas, including parking lots, hallways, stairwells, entrances, and service areas.
• Ensure doors, entrances, and restricted areas remain secure.
• Maintain a visible security presence throughout the property.
• Identify and report safety hazards, suspicious activity, or maintenance concerns.
• Monitor security cameras and report any equipment issues.

Guest Safety & Incident Response

• Respond promptly to guest complaints, disturbances, alarms, and requests for assistance.
• Professionally address disruptive behavior, loitering, and unauthorized individuals.
• Use good judgment and de-escalation techniques when handling difficult situations.
• Contact and assist law enforcement or emergency responders when necessary.
• Help enforce hotel policies throughout the property.

Reporting & Communication

• Complete accurate incident and shift reports.
• Document unusual activity, disturbances, and security concerns.
• Communicate important information to hotel management and the next shift.
• Maintain radio communication with hotel team members while on duty.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Dependable, punctual, and comfortable working independently.
• Ability to write clear and detailed incident reports.
• Previous security or hospitality experience preferred.
• CPR/First Aid certification and surveillance system experience are a plus.

Schedule & Physical Requirements

This is primarily an overnight position. Weekend and holiday availability is required, along with flexibility to assist with alternate shifts when needed.

Candidates must be able to walk and stand for extended periods, patrol both indoors and outdoors in varying weather conditions, respond quickly when needed, and occasionally lift up to 50 lbs.

Source: Asheville Hotel Group