Securities Services -Client Solutions Project Coordinator - Associate

Fairygodboss; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Program Manager in the Boston area to provide project management support for large, complex client on-boarding efforts.

You will coordinate across Product, Sales, Operations, and Technology to ensure milestones are met and risks are managed. The role requires strong communication, stakeholder management, and the ability to work with global teams to align workflows with client requirements.

Qualifications

• Minimum three years in project management and hands-on product/tech roles.
• Ability to coordinate across Product, Sales, Operations, and Technology.
• Strong analytical, problem-solving, and decision-making skills.
• Experience managing complex, multi-product deals.
• Excellent communication and client engagement capabilities.

Responsibilities

• Manage timelines for onboarding large, complex deals.
• Collaborate in a virtual team across Core Product, Operations, Product Development and Technology.
• Develop comprehensive understanding of existing product capabilities.
• Document client business requirements and ensure workflows are designed accordingly.
• Track deal flows and ensure milestones are met.
• Manage program risks and issues with multiple stakeholders across groups.
• Prepare reporting materials for ongoing project management and status updates.
• Coordinate governance forums across technology, client service, and operations teams.

Skills

Influence

Communications

Stakeholder Management

Strategic Thinking

Project Management

Interpersonal Skills

Tools

Microsoft Office

Job description

Description:

This team is responsible for providing program management expertise on large, significant conversions. This role supports the dedicated program manager, responsible for managing all client implementation activity by coordinating all activities of the transition process. This role will interface closely with various Product, Sales, Product Development, Operations, Client Service and Technology teams.

Responsibilities:

• Assist in the management and negotiation of project timelines associated with the on-boarding of large, highly complex deals that span multiple products and functional areas
• Work within a virtual team environment spanning across Core Product, Operations, Product Development and Technology teams
• Gain a comprehensive understanding of existing product capabilities
• Support an understanding of the client's business model - ensure client business requirements are understood and partner with product, operations, technology and functional teams to ensure workflows and requirements are designed and documented
• Understand deal flows and work closely with the implementation team to ensure all milestones are met
• Manage overall program risks and issues process, including the ability to coordinate and facilitate timely resolution of complex issues with multiple stakeholders and cross functional groups
• Own and manage various program related reporting materials to facilitate both on-going project management responsibilities, and key program status updates to a multitude of stakeholder groups
• Coordinate and facilitate program governance forums required to effectively manage multiple workstreams, including technology, client service, and functional and operational teams across JPMC, vendors, and clients

Required Skills/Experience:

• Influence - Work effectively with colleagues around the world, both those directly engaged in the client transition and those whose primary focus is product-oriented to ensure deliverables are met and issues resolved despite competing priorities and individual focus
• Communications - Effectively present to large and small groups, both internally and externally, at all levels. Persuasive, polished, and excellent listening skills are required. Constant client engagement necessitates the ability to come across as well organized and to instantly adjust deliverables based on information received.
• People and Relationship Management - Ability to communicate effectively through a variety of mechanisms and a desire to share information broadly; exhibit integrity, intelligence and problem solving skills
• Industry/Product Knowledge - Demonstrate understanding of our products and capabilities
• Experience/Education - strong analytical skills; communication and influence skills
• Minimum three years project management and hands on product management, operational or technology experience
• High energy level, enthusiasm, flexibility and helpful attitude; solution and partnership oriented; ability to perform well under pressure
• Strategic Thinking: ability to think short vs. long term, and from the client's perspective
• Project Management: attention to detail; ability to set and achieve milestones
• Communication: the role will involve a significant amount of dialogue with internal partners, senior management, and clients which will require strong decision making and influencing skills, and the ability to communicate effectively at all levels of the firm and the client.
• Interpersonal Skills: excellent cross-functional collaboration; polished and professional manner appropriate for working with clients
• Resourcefulness: seek out people and data to formulate solutionsTechnical: proficient in Microsoft Office

Qualifications:

• Minimum three years project management and hands on product management, operational or technology experience
• High energy level, enthusiasm, flexibility and helpful attitude; solution and partnership oriented; ability to perform well under pressure
• Strategic Thinking: ability to think short vs. long term, and from the client's perspective
• Project Management: attention to detail; ability to set and achieve milestones
• Communication: the role will involve a significant amount of dialogue with internal partners, senior management, and clients which will require strong decision making and influencing skills, and the ability to communicate effectively at all levels of the firm and the client.
• Interpersonal Skills: excellent cross-functional collaboration; polished and professional manner appropriate for working with clients
• Resourcefulness: seek out people and data to formulate solutions
• Technical: proficient in Microsoft Office

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.